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White Papers

In the White Paper Section you’ll find white papers and research on issues related to emerging computer technology, business communications management, in-depth TCO analysis of different technologies and strategies, open source systems, datacenter best practices, and virtualization solutions. The specific topics with their own dedicated Resource Centers include SOA solutions, IT offshoring benefits, SaaS, VoIP systems, and Sarbox compliance.

White Papers posted to the ebizQ Web site are supplied by analysts, industry experts, and technology vendors. They are not created by the ebizQ editorial staff. ebizQ is not responsible for their content.

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Enterprise Collaboration White Papers

P & C Billing Market Survey Results

Read about what P & C carriers have to say about the current state of their billing systems, how well current systems support their needs, and how they see their billing operations evolving in the future.


From Vision to Reality: Bridging The HR And Benefits Universe With The Employee Communications Platform

Employers are Integrating HR and Benefits Administration to Improve the Bottom Line, Increase Retention and Make Happier and Healthier Employees


SOA Middleware: An Agile Framework for Fast, Flexible, Low-Risk Service Deployments

Originally, service-oriented architecture (SOA) concepts arose in response to demands for better ways to cost-effectively integrate large-scale business processes. Deploying a new application or process utilizing SOA constructs and making its resources available through services requires a basic understanding of SOA principles. When properly designed, a service becomes usable over any established service channel in the enterprise. In this white paper learn how your business can create a powerful reusable business services with reduced cost, time, and complexity.


Multi-Enterprise Integration and Managed File Transfer

The transfer of files within an enterprise and between partners is a critical part of today’s business world. Typically, this is accomplished with custom FTP scripts. Unfortunately, these scripts are hard to maintain, slow, lack a framework, and prone to failure – a serious and expensive problem for an organization. This paper explores some common integration scenarios and explains how you can simplify the setup, processing, and overhead related to managing file transfers.


How Social Computing, Team Collaboration, and Enterprise Content Management Drive Competitive Advantage

This white paper provides a high-level outline of the challenges facing companies around the creation and management of business content. Three software and computing trends have created opportunities for enterprises to improve their competitive positions in today’s knowledge-based economy. Social computing has democratized collaboration and empowered individuals to create, collaborate, edit, exchange, publish, and promote information on a worldwide scale and scope. Team collaboration allows groups of authenticated individuals to increase productivity through coordinated information sharing and task management. Enterprise content management provides businesses the capability to capture, manage, store, preserve, and deliver content and documents according to organizational processes on an enterprise scale.

Your IT strategy should consider the domains of social computing, team collaboration, and enterprise content management as an integrated web of services rather than as separate sets of product solutions. Find out why utilizing an integrated approach provides flexible, open, and powerful collaboration capabilities while reducing business and IT risks and costs; and why social computing, team collaboration, and enterprise organizations, when considered as part of one integrated high-performance information workplace, can be used to achieve a sustainable competitive advantage.

EMC is developing a rich Internet application and framework that utilizes the powerful Documentum® enterprise content management system to provide fully integrated social computing and team collaboration capabilities. Learn how EMC will work with you to deliver an unparalleled capability to integrate social computing, team collaboration, and enterprise content management to achieve sustainable competitive advantage.


Essential Steps for the Integrated Enterprise Data Warehouse (EDW)

In this white paper, Dr. Ralph Kimball proposes a specific architecture for building an integrated enterprise data warehouse (EDW). This architecture directly supports master data management efforts and provides the platform for consistent business analysis across the enterprise. He describes the scope and challenges of building an integrated enterprise data warehouse, and provides detailed guidance for designing and administering the necessary processes that support integration. Download this white paper now to learn what EDW actually is, and what necessary design elements are needed to achieve integration!


Business Integration with SOA - A Revolution in Business Agility

You've heard the benefits of SOA and you've heard the benefits of BPM. Now learn first-hand how innovative companies are greatly increasing their agility by taking the best of BPM and SOA and making them better together.


State of the BPM Market, 2008

Business process improvement ranks as the #1 priority for both business and IT leaders in 2008 in recent market surveys. But market noise from hundreds of vendors selling hundreds of process solutions can be deafening, creating a confusing matrix of process improvement options. In an effort to help customers cut through the noise of this vibrant market, BEA completed a thorough analysis of the Business Process Management (BPM) market, drawing on more than 100 analyst reports, articles, market and BEA customer surveys.

The early adopters of BPM have much to share – BPM has helped organizations save millions through better visibility into market risk, double profit margin by improving operational excellence, and triple customer satisfaction by automating paper processes. This white paper explores the rise of BPM, the current trajectory, and the top five market trends to watch.


ebizQ SOA Market Pulse 2008

Service oriented architecture - environments in which loosely coupled services are developed, deployed, and reused in a managed, orchestrated manner to support processes across the organization - is seen as the most promising strategy yet for aligning technology with the needs of the business. To succeed, SOA-enabled services need to span the enterprise, offering reusability and economies of scale.

To gauge the extent of SOA and enterprise service adoption across enterprises, and the role of federated messaging solutions to better facilitate enterprise adoption, ebizQ conducted an online survey in January 2008. This paper shares the results of the SOA Survey, along with ebizQ’s observations on this important technology area.

Also, be sure to watch the ON-DEMAND webinar, which discusses the key findings of this survey.
Click here to replay now!


Complex Data: A New Challenge for Data Integration

Data integration solutions are commonplace in corporate and governmental organizations, where they continually acquire, merge, and transport data. Growth has expanded both analytical and operational data integration. However, despite the dissemination of data integration practices in recent years, data integration solutions continue to follow older design paradigms that ignore or short-cut key issues.

Read this white paper to explore how complex data gives analytic applications greater accuracy and extends operational integration. Learn applications involving complex data, data stewardship involvement and recommendations from a TDWI expert to help you get the most out of your complex data.


IBM SOA Appliances: Redefining the Boundaries of Middleware

SOA appliances from IBM are game-changing solutions that are redefining the boundaries of middleware extending the SOA Foundation with specialized, consumable, dedicated SOA appliances that combine superior performance and hardened security for SOA implementations. This article describes how SOA Appliances offer an innovative, pragmatic approach to harness the power and potential of SOA while simultaneously enabling you to leverage the value of your existing application, security, and networking infrastructure investments.


A BPM Solution's Inner Workings: Integration and Architecture Whitepaper

Research indicates that the use of workflow technology can lead to remarkable cost savings, increased efficiency, and productivity - in other words, big ROI. Workflow technology has evolved into Business Process Management (BPM) software with rich integration features and support for both human-centric and system-centric processes. Enterprises and software developers have come to understand that BPM can be applied to increasingly complex problems. Automating business processes from end-to-end, integrating applications to process steps, and opening up processes for collaboration with partners, customers, and suppliers represent just the beginning of what can be expected from BPM software.

This whitepaper delves in to the inner workings of a BPM solution and outlines the key components that are required to define and refine business process models, rules, and rich user interfaces, as well as the extensive capabilities needed for integration, automation, management and optimization of business processes.


Real-world Enterprise SOA implementations Using JCAPS

Business enterprises have grown in size and markets they serve and their application systems have also become more complex. The need for application programming interfaces between these systems to share the data stored in these heterogeneous systems has escalated. Enterprise Application Integration (EAI) provides the means of integrating these disparate applications within the enterprise. Service Oriented Architecture (SOA) enables reuse of services. Emerging EAI tools help build integration as services and maximize reuse and the return on investment (ROI).


SOA Redefined: Simple. Open. Affordable.

Red Hat, along with customers and partners, is using its proven model of delivering enterprise-class services and support to redefine SOA to what it should be: Simple, open and affordable. JBoss Enterprise Middleware delivers the platforms and frameworks to simplify the development and deployment of SOA and Web 2.0 applications. JBoss delivers its value through open source products that implement open standards such as the Java EE and web services standards. Finally, a JBoss subscription delivers a high value SOA development and deployment experience that is affordable.


The Value of SOA Governance

The definition of corporate governance is creating, communicating, and enforcing policies in a corporate environment. Governance is the key to balancing executive control with employee and customer empowerment across the enterprise. While many corporate governance activities don't directly involve the information technology (IT) department, the enterprise does call upon IT to provide tooling for automating policy creation and enforcement, when itÍs possible to represent policies in a machine-understandable format.

Service-Oriented Architecture (SOA) is an approach to organizing IT resources to meet the changing needs of the business in flexible ways. Governance is an essential part of any SOA implementation, because it ensures that the organization applies and enforces the policies that apply to the Services that the organization creates as part of its SOA initiative. But more importantly, organizations can leverage SOA best practices to represent policies broadly in such a way that the organization can achieve better policy management, flexibility, and visibility into policy compliance across the enterprise.


The Integration Journey - a Field Guide to Enterprise Integration for SOA

Integration. The word triggers an array of impressions ranging from trepidation - about configuring connections between a variety of applications and working with complex tools - to frustration about large projects run over budget and schedule. And while the road to IT efficiency is littered with failed integration initiatives, remains IT's holy grail to use integration to achieve that efficiency.

The path to IT efficiency is looking much clearer today however, now that technologies have turned a corner away from complex and rigid integration solutions. IT has a new approach that is service-oriented, open, and extensible that promises to ease integration challenges, making the rapid creation and delivery of new composite applications and business processes attainable. Today's integration solutions are providing IT with the tools and technologies to infuse fluidity - a combination of flexibility and responsiveness - into its infrastructure.


Product Spotlight: Deliver Application Integration Projects in Days

The Cast Iron Integration Appliance offers pre-built connectivity to ERP applications from the major vendors including SAP, PeopleSoft and Oracle. It can also be used to integrate the leading SaaS applications, such as Salesforce, Siebel, RightNow, and NetSuite. The integration appliance supports data in any format and can be used to solve point-to-point integrations as well as multipoint integration.


5 Reasons Mid-Market Companies Switch from Custom Code to Integration Appliances

The need for application integration is greater than ever within companies as they seek to link legacy applications with newer applications in order to improve internal processes and work more effectively with their business partners. This paper shows why an appliance-based approach to integration not only offers advantages over custom code integrations but also complements integrations developed with custom code.


Synchrony B2Bi - Business-to-Business Integration

The objective of this document is to describe the details of a Business-to-Business integration (B2Bi) solution: what it is, what services it provides, what it contains, what it is used for. It should be used by those desiring a better understanding of Business-to-Business integration and Axway's solution - Synchrony.


The Integration Journey - a Field Guide to Enterprise Integration for SOA

The promise of SOA is increasing agility: bridging together the efforts of a business, defining and optimizing processes, and IT taking a service approach to integration. Now, fulfill that promise by learning how to make your existing investments work harder, to keep up with the demands of business in a fast-paced, competitive landscape. Discover how enterprise integration enables SOA benefits faster -- and how it can combine with business process management to give you the agility you're seeking. Download this insight-filled white paper now.


Real-Time Recovery

Business today is bombarded with messages that data must be protected. But organizations today are beginning to understand that backup is not the key process; it is the recovery of systems and data that is now critical. Whether it’s small business, medium size companies or large corporations and government entities, all should be able to restore key data in a matter of minutes, not days. This white paper explains Real-Time recovery and its advantage over traditional backup methods.


The Case for Open Source Integration

When it comes to addressing integration challenges for your business, you no longer need to reinvent the wheel. While integration needs differ, there are always significant commonalities. Yet until recently, integrations have not been shared despite the fact that someone, somewhere, has developed and deployed integration solutions that are extremely relevant to others. In this white paper you will learn how open source integration enables users to consume and publish pre-packaged integrations, saving significant time, money and people-power.


Bulletproofing Web Services: A Step-By-Step Plan

This White Paper provides a step-by-step plan for ensuring reliable Web Services

As companies and consumers rely more on Web services, it becomes increasingly important for Web services developers to know how to properly design, develop, deploy, and ultimately manage a Web services system.

This White Paper illustrates the solid engineering and testing practices required to ensure complete, reliable Web service functionality, interoperability and security - whether you're creating Web services from scratch or integrating legacy back-end applications via Web services.


A Roadmap to Enterprise Data Integration

Companies are generating an ever increasing amount of data, and studies show that uncontrolled data growth and data integration problems are slowing down the deployment of new applications. To help solve data integration problems companies are increasing their funding of data integration projects.

This report provides a detailed look at how organizations can plan and build an enterprise infrastructure for supporting data integration applications. It reviews current data integration techniques and technologies, and offers suggestions as to which of these could be used for any data integration application. It also demonstrates how IBM's data integration solution can be used to support an enterprise-wide data integration environment.


Integration Appliances: The Fastest Track to Master Data Management

Learn how Integration Appliance technology greatly simplifies, accelerates, and reduces the cost of Master Data Management (MDM). This white paper details where integration appliances fit within an MDM architecture and uses detailed case studies to answer implementation questions.


Channel Management and Product Information Integration

This paper discusses how to implement real-time integration between commerce platform and back-end systems of record for orders, contracts, pricing and item availability.


The New Integration Mandate - Creating Real-Time Customer Visibility Networks

By making critical business information available on demand, and in a secure, reliable manner, companies can create a level of customer service and relationship that makes them easier to do business with.


EAI: Rip and Replace or Leave and Leverage?
Migrating to a Service-Oriented Architecture (SOA)

IT executives find themselves torn between the benefits of a service-oriented architecture (SOA) and managing legacy integration technology. Architects immediately consider staying with EAI and a rip-and-replace approach. Fortunately, there is a third choice: leave existing EAI components in place and leverage them as a part of a migration strategy towards an SOA. After examining existing assets, most IT organizations find that they are almost already there.


Guide to Enterprise Information Integration

Enterprise Information Integration (EII) is a new technology that allows companies to combine data from disparate sources into a single application. Executives can use the information from an EII application to drive operational business decisions based on current information. This guide provides a pragmatic approach to using EII in your enterprise. It includes: an overview of EII, applications where EII can add value, a discussion on calculating ROI, criteria for selecting an EII solution, suggestions for starting an EII project, and a list of pitfalls to avoid in any EII implementation.


Essential Integration for the Mid-Sized Enterprise

This in-depth discussion shows how companies can use integration technology to create business value for themselves, their partners and their customers.


Business Integration ROI

Integration is becoming an increasing priority for organizations today with the benefits it offers to streamline and improve all aspects of a company's operations. Consequently, the business case for an integration software investment should go beyond looking only at cost savings. It is important to also consider the tremendous gains that result from increased corporate agility-by narrowing the gap between strategy and execution-and in company brand value, where integration can enable modern, consumer- and partner-oriented solutions and a higher-degree of service quality. This white paper provides a blueprint for assessing both the tangible and intangible benefits that integration provides.


Integrating CICS Using SOA and Web Services

Service-Oriented Architectures (SOAs) and Web Services combine to provide an opportunity for organizations to reduce the costs and complexities of application integration inside the firewall and open up new possibilities for legacy applications to participate in eBusiness. This white paper explains how you can use SOA/Web Services to integrate mainframe CICS applications with other enterprise applications. For programmers and architects, this white paper addresses issues surrounding where to place the SOA boundary (on the middle tier? on the mainframe? inside/outside of CICS?), handling microflows (multiple transactions required for a single unit of work), and converting CICS transaction data to usable formats. The white paper also indicates how choosing the right integration technologies can increase the ROI of integration projects.


How to Design and Deliver an Effective Data Assurance Solution

Data Assurance is the roadmap by which companies ensure project success when building a data warehousing, establishing and maintaining master reference data and facilitating application deployment or consolidation of legacy systems. In this whitepaper, David Marco describes how the elements of People, Process and Technology, within the Data Assurance framework, are pivotal to any data-centric integration project. It goes on to describe a technology foundation using the Managed Metadata Environment (MME) and the establishment of a Data Stewardship Committee (Team) to institute the best practices of a Data Assurance program.

This White Paper is sponsored by Ascential Software


A Service-Oriented Architecture for EAI Quality Assurance

This White Paper sescribes a methodology and tools for testing Enterprise Application Integration.


ESBs for the Mainframe User: A Guide to Selecting an Enterprise Service Bus (ESB) For Use in Mainframe-Oriented Environments

The business integration market is undergoing a radical transition. The ESB is one development that has emerged in this period of change. ESBs address a number of key challenges in integration and this paper discusses their particular benefits for the mainframe user.


Stop Avoiding The Issue: Deal With The Real Integration Problems

The paper focuses on the "real" issues and lack of integration readiness of applications that leads to software integration problems. The paper also suggests approaches to solving the root causes of software integration problems.


Simplifying IT with Process-Oriented Middleware

The convergent demands of Enterprise Application Integration (EAI) and B2B Commerce are driving IT departments to new solutions, advanced approaches that must be easy to deploy, responsive to rapid change, massively scalable and interoperable in a heterogeneous environment. Process-oriented middleware, the evolutionary successor to message-oriented middleware, grew in response to such demands and now offers a powerful tool to simplify IT systems management.


Contract Management: Control Value and Minimize Risks

Business contracts play a pivotal role in how your business is conducted and in the results it achieves. You cannot claim to be in control of your business if you are not in control of the contracts it depends on. Contrat Management should therefore be a priority.


The Business of Process Integration

This paper describes the value of application integration and business process management. It highlights the primary focus areas of integration and the technological challenges involved in implementing an integration project or solution. It describes the iBOLT Integration Suite, a state-of-the-art integration environment which incorporates a vast range of functionalities, tools and integration aids, which combine to provide organizations with a superior and powerful rapid integration solution. It goes on to discuss the iBOLT Portal, an enterprise content, information and knowledge management framework and an integral part of the iBOLT Integration Suite, which provides a universal access and presentation point for integrated applications, business processes and data stores.


Artix Mainframe Overview: Web Services Transformer and Web Services Developer

Artix Mainframe lets organizations repurpose their host business logic without application integration, enabling business agility through high-performance enterprise access to mainframe assets. It uniquely minimizes deployment risks by transparently managing integration issues like security and data conversions. This paper presents an overview of Artix Mainframe Web Services Transformer and Web Services Developer; it also presents a number of use cases to demonstrate the various ways in which Artix Mainframe can help companies maximize their mainframe assets.


Walking the Net without a Wire

Empowering Your Mobile Workforce with Occasionally Connected Computing. This paper compares life on the road for a connection-oriented sales rep. and and an occasionally connected sales rep. It introduces Mobile Orchestration as the key to solving the challenges of occasional connectivity.


File Transfer for the Future

This white paper explores the renewed interest in File Transfer as part of a modern EAI strategy.


Demystifying Enterprise Service Bus Technology

Learn how ESBs cut implementation complexities and dramatically reduce the TCO of integration projects. Over the past few years, the emergence of standards for enterprise communication, connectivity, transformation, portability and security have tried to simplify the enterprise integration and middleware problem. The Enterprise Service Bus, a new variation of software infrastructure, has added to the range of standards-based technologies that enterprises can use as the enterprise-nervous-system backbone. This white paper tries to demystify the newly emerging Enterprise Service Bus technology and examines the subtle but important differences in implementations of ESB technology by different vendors.


Eight Show-Stopper Problems with Current Integration Broker Technology

Learn more about the eight critical implementation-level problems faced by current integration broker technology in real-world implementations. A must read for CIOs, Enterprise Architects and IT Managers contemplating any kind of integration effort, this paper documents eight critical implementation-level problems faced by current integration broker technology and describes how these limitations will continue to have a serious adverse impact. These problems have been documented based on feedback from real developer experiences with a variety of integration technologies. Learn how alternatives are now available in the form of flexible, scalable and easy-to-implement solutions that meet the needs of a growing and extending enterprise and avoid the pitfalls that plague the majority of integration projects.


An Integrated Infrastructure: A Sybase White Paper

This paper details the current integration challenges and explains why the original EAI systems fell short of providing full business integration. It looks at some of the requirements needed to provide a business-driven and business-focused integration solution and outlines the increasing role that standards are playing in business integration technologies. Finally, it explores Sybase’s Integration Orchestrator product--a next-generation, business-focused integration solution--and how it enables organizations to implement, manage and adapt an open, integrated IT infrastructure from a business perspective.


XMLConnector: An Approach to Integration

This paper discusses the ideology and architecture behind Karora's XMLConnector product by examining the role of XML (eXtensible Markup Language) and its relationship to EAI (enterprise application integration) and B2Bi (business-to-business integration), introducing the concept of an XML Processing Pipeline and discussing how JavaSpaces is used to coordinate access to distributed processing nodes.


JMS-CORBA Notification Service Interworking

This white paper introduces JMS and CORBA Notification Service and describes a new interworking solution recently ratified by the OMG.


Integration Through Evolution

Many companies are hesitant to embark on massive enterprise application integration programs due to limited resources and uncertain paybacks. With planning and architectural forethought, an evolutionary approach, integrating the organization one project at a time, can reduce risk and up-front cost while retaining the major business benefits of EAI. The organization can move steadily forward, step-by-step, to become a fully integrated enterprise in a planned, controlled manner.


Featured White Papers