Lessons from the CAT Logistics Services, Inc. Best In Class Processes for Demand Planning

Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service-parts/ spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at a new level of flexibility and responsiveness in order to efficiently address customer requirements and attain desirable profit margins.