BPM solutions are designed to support structured processes: workflows that follow formal (rigid, concrete) rules defining roles (who can do what, when), policies (laws, rules), and procedures (interactions, approvals). Structured BPM is perfectly suited for automating formal workflows (e.g., procurement, enrollment, compliance, expenses). However, structured BPM was not designed to support constantly changing workflows (e.g., tasking, action tracking, project management) that make up 80% of the average employee workday.

Today organizations use EMAIL to manage dynamic work. But email offers inadequate control, visibility, and accountability. One study actually found that 43% of people have fallen ill because of EMAIL-induced stress.

HandySoft provides BizFlow, a platform combing the structure of BPM with the flexibility of email. We call this mash-up Dynamic BPM.

Customers are the lifeblood of a successful business. That’s why over the past few years, organizations have poured money into automating, expanding and optimizing their customer relationship management (CRM) systems. Being able to successfully manage customer accounts and customer relationships can make the difference between success and failure for a company.

Enterprises are pursuing SOA and virtualization with great speed and at the same time, although perhaps in different departments. SOA is of interest mainly at the business and technical architecture levels, whereas virtualization is principally the concern of the datacenter management and applications systems deployment groups. These communities are often separated from each other in the organization and are frequently driven by separate goals. Business and IT want to achieve greater agility in their business processes and applications, whereas datacenter management wants to reduce costs by consolidating computing, storage and network infrastructure.

This paper establishes the technical links between these two popular developments in enterprise computing.

You've heard the benefits of SOA and you've heard the benefits of BPM. Now learn first-hand how innovative companies are greatly increasing their agility by taking the best of BPM and SOA and making them better together.