Ten years ago, organizations searched for ways to optimize the business critical data housed in their high-cost, siloed legacy IT systems. These existing IT environments prevented real-time data access across delivery channels and could not create the integrated customer views necessary to achieve higher levels of customer service. Companies had two options: completely replace their IT infrastructures or develop integration strategies.
Full-scale migration to new centralized, customer-centric core processing solutions proved expensive and time-consuming, and posed significant risks for service disruption. In response, IBM developed the breakthrough application integration approach embodied in IBM MQ. This messaging middleware allowed applications to tie together their legacy systems to new applications without getting rid of their existing data. Today, WebSphere MQ is the market-leading integration technology, allowing users to preserve their existing technology investments.
This spring at the Gartner Application Integration conference, IBM announced a new version of WebSphere MQ and WMQ Workflow, enabling companies to not only integrate heterogeneous systems around the world, but also manage human interactions and system-to-human processes. This issue of WebSphere Insider covers the new features within those versions and details some enhancements that will enable organizations to streamline and integrate applications and business processes more effectively and efficiently than ever before.