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BPM Has ROI Priority for Germania Insurance

Date: January 29, 2008

Time: 02:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

Charles B. Harding, Director of Underwriting, Germania Insurance Companies (bio)
Lee Loftus, BPM Practice Manager, BEA Systems (bio)


Beth Gold-Bernstein

Sponsored By:

BEA Systems

Q: What do improved customer service, reduced errors, increased efficiency and higher productivity all have in common?

A: They all generate positive ROI and they all result from one smart, forward-thinking investment. A Business Process Management (BPM) suite.

Join this interactive customer web seminar on January 29th at 2pm EST to hear leading Property & Casualty insurance company, Germania Insurance, discuss their underwriting BPM project. This project was focused on automating the underwriting function, yet it had strategic implications for the company because of the beneficial impacts on customer service and growth.

Come hear how Germania Insurance has improved service quality & consistency throughout their business as well as accelerated pass rates on renewals and endorsements to over 90% through:

  • Defining and applying business rules
  • Iteratively improving Underwriting processes
  • Strong partnering of business and IT
  • Effective organizational change management

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Featured Speaker Bios:

Charles B. Harding is the director of personal lines underwriting at Germania Insurance Companies. He manages underwriting and processing for both farm and personal lines of business. Mr. Harding is also the project owner for Germania's automated underwriting strategic initiative. He has more than 30 years of experience in property/casualty insurance and product development. Mr. Harding began his career as a personal lines underwriter for Transamerica Insurance Group and has served as the vice president of underwriting for alternative distribution for TIG Insurance Companies. He earned his bachelor of science degree in management from St. Joseph's University. Mr. Harding holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Underwriting (AU) designations.

Lee Loftus is the lead BPM Practice Manager for Worldwide Professional Services at BEA Systems’ Business Interactive Division. He has worked with BEA since May of 2006 and has consulted in the areas of business application development and business process improvement for the last 16 years. Prior to joining BEA, Lee worked with EDS, General Electric, Texas Instruments Software and Sterling Software among others and has consulted with over 40 companies in the areas of automated application development and business process improvement. Lee is a certified Project Management Professional (PMP) and is also TOGAF 8 Certified.

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