Q: What do improved customer service, reduced errors, increased efficiency and higher productivity all have in common?
A: They all generate positive ROI and they all result from one smart, forward-thinking investment. A Business Process Management (BPM) suite.
Join this interactive customer web seminar on January 29th at 2pm EST to hear leading Property & Casualty insurance company, Germania Insurance, discuss their underwriting BPM project. This project was focused on automating the underwriting function, yet it had strategic implications for the company because of the beneficial impacts on customer service and growth.
Come hear how Germania Insurance has improved service quality & consistency throughout their business as well as accelerated pass rates on renewals and endorsements to over 90% through:
- Defining and applying business rules
- Iteratively improving Underwriting processes
- Strong partnering of business and IT
- Effective organizational change management
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Charles B. Harding, Director of Underwriting, Germania Insurance Companies 
Progress Software has collected observations of some of the most common yet most easily committed SOA bloopers they have seen in the field. They knew...
