Ken Vollmer is a principal analyst in Forrester's Application Development & Infrastructure research group, covering trends, issues, and strategies related to all forms of integration, including business process management (BPM), enterprise application integration (EAI), B2B integration (B2Bi), and electronic data interchange (EDI).

Ken has assisted hundreds of clients in North America and Europe with their integration projects, drawing upon his knowledge of emerging trends and many years of practical experience in implementing a wide range of business solutions.

Ken came to Forrester through its acquisition of Giga Information Group and has 20 years of management-level experience in the IT industry. Prior to joining Giga, he was the director of information systems planning for a large retail company, where he implemented a comprehensive EDI program with more than 1,000 trading partners. He has held a wide range of IT management positions at Carrier Corporation and MONY Financial Services, as well as various positions in the logistics arena at John Deere and Carrier.

Ken earned a B.S. in management information systems from the State University of New York and an M.S. in information resource management from the School of Information Science and Technology at Syracuse University.

Vikram Duvvoori is Vice President and the Global Head of Middleware & SOA Practice of HCL where he leads a team of several hundred business integration and web services specialists. With about 20 years of IT industry experience, he currently specializes in Business Integration, Middleware and Service Oriented Architectures. Over the last 7 years, Vikram and his team of architects and Integration specialists have worked with a range of enterprise customers in addressing their business process automation, business optimization and visibility solutions.

Vikram established a dedicated extended engineering team for TIBCO in 1999 and his team has been involved with the conception, specification, design, development or support of 40+ products for several Middleware/SOA vendors over the last 7 years. The team specializes in all the leading Integration and Middleware vendor technologies (IBM, TIBCO, webMethods, BEA, Microsoft, Sun/Seebeyond, Oracle Fusion, SAP XI, etc.). Vikram has advised several global enterprises on rapid responses to business needs through best practices in SOA, Integration and Business Process Automation.

Vikram was the founder and CEO of Aalayance Inc (later HCL EAI Services Inc) acquired by HCL. He was also a founder and Vice President of Engineering of Wyatt River Software which was acquired in 1998 by Rainbow Technologies (NASDAQ: RNBO later NASDAQ:SFNT). While at Rainbow Technologies, Vikram reported to the Chief Operating Officer and headed Internet and Strategic Initiatives. Vikram is a graduate of IIT Chennai (Bachelors 1987) and IIT Mumbai (Masters 1989) and pursued partial credit towards a doctoral degree at the University of California. Vikram has been granted several patents by the US Patent and Trademark Office (US PTO: 6,021,438; 6,842,896; 7,035,918) with several patents pending final approval (US PTO: 20050182735; 20060075028; 20060075027; 20060053293).