We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Webinars

From Challenge to Opportunity.
Customer Data Integration

Date: February 21, 2007

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

Jennifer Belissent, SUN Microsystems (bio)
David Codelli, Group Manager, SUN Microsystems (bio)
Ross Altman, CTO for SOA and Business Integration, SUN Microsystems (bio)


Moderator:

Joe McKendrick, ebizQ Contributor

Sponsored By:

SUN Microsystems

Mergers and acquisitions among communications operators have increased the complexity of internal systems, and resulted in multiple repositories of customer information. At the same time, new technologies and new competition require more responsiveness to customers and a better customer experience. Knowing who your customers are, and what they want is critical to surviving in the current communications market.

Customer Data Integration (CDI) is one way to address these issues. By linking all of your data about a customer or a household into a Single Customer View (SCV), you drive down support costs, enable effective up selling and improve customer retention.

But, it's not easy. Your customer data is in multiple systems and these systems were built at different times, by different developers, using different architectures and different data models.

This webinar will show you an approach that can address these challenges -- an approach that has prove n successful in more than a dozen different industries. Sun's CDI solutions are flexible and extensible. And, the best practices that Sun has developed over years of implementations can be applied to your project to ensure success.

In this webinar, we will discuss:
  • what role Customer Data Integration plays in the telecom industry;
  • which architectural options you should consider in implementing Customer Data Integration;
  • what functionality is essential to successful Customer Data Integration;
  • which best practices apply to successful Customer Data Integration.
Sun has software infrastructure products, blueprints, partners and expertise to help you meet the challenges of today's business environment. Join us on February 21 and on future webinars to find out more.



Ask a Question or Leave a Comment

To ensure compatibility with the webinar platform, please verify your system compatibility.

Featured Speaker Bios:

Jennifer Belissent is currently Director of Sales Enablement in Sun's Global Sales and Services organization responsible for communicating the business value of Sun's software, particularly in the communications industry. Jennifer has held positions in software product marketing and business development with a focus on Sun's middleware infrastructure. Jennifer has also earned a PhD in Political Economy from Stanford, has worked extensively on post-communist reforms in Russia and Eastern Europe, and was a high school math teacher in the Central African Republic.

David Codelli is Group Manager of Segment Marketing at Sun Microsystems. He holds a bachelor's degree in Information and Computer Science from Georgia Tech. A 15-year veteran of business integration, David integrated systems and applications in healthcare, financial services, and manufacturing before becoming product manager of the flagship eGate Integrator product from SeeBeyond Technologies Corporation, which was later acquired by Sun Microsystems. David now manages the marketing of Sun's Master Data Management products.

Ross Altman, CTO for SOA and Business Integration at Sun Microsystems, leads the direction, development, and communication of Sun's business integration technology vision and strategy. Ross joined Sun through Sun's acquisition of SeeBeyond, the application integration and SOA development tools vendor. Prior positions include director of integrated technologies at EDS and vice president and research director at Gartner, where his research focused on the use of integration middleware to support composite applications, straight-through processing and business process management. Ross holds bachelor's and master's degrees from Rutgers University.


  • Subscribe Newsletter
  • Contribute
Subscribe to ebizQ:

Enter your email address:

 Subscribe Blog Updates via RSS

 Subscribe News via RSS

ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Editorial Team.

  • Virtual Conferences
  • Webinars
  • Roundtables

SOA Cloud Qcamp

June 3, 2009

One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • Blogs

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Read
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More