We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.


Integrated Multi-Channel Operations: From SOA to Agility

Date: May 10, 2006

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

David Llamas, IT Director, Harrods (bio)
Bob Ganley, Retail Industry Marketing Manager, SUN Microsystems (bio)
Chris England, Marketing Director, SUN Microsystems (bio)


David A. Kelly

Sponsored By:

SUN Microsystems

It is a common challenge: Multiple channels lead to multiple solutions which result in the inability to react to market changes. How can that competitive edge be regained without a long, expensive wholesale replacement of business software? A pragmatic approach to implementing new capabilities using service oriented architecture principles is the solution. This presentation will discuss several different types of multi-channel integration challenges that have been overcome by retailers applying a pragmatic approach to implementing Service Oriented Architecture principles. It will feature a specific discussion with David Llamas, CIO of Harrod's, highlighting his approach to achieving a single customer view.

Why you should attend this webinar:
  • Learn how a single view of inventory across channels can lead to higher revenue.
  • Understand how management of orders across multiple channels can lead to increased customer satisfaction.
  • Determine the ability of Web Order with Store Pickup to increase average basket size.

Ask a Question or Leave a Comment

To ensure compatibility with the webinar platform, please verify your system compatibility.

Featured Speaker Bios:

After 10 years working as a consultant and ERP project manager in retail and other industries, David Llamas joined Harrods in February 2003 as Enterprise Applications Controller. In April 2005, David was promoted to his current position of IT Director in charge of Technology, Applications, Business Intelligence, e-Commerce and Telecoms.

Executive MBA at London Business School 2005

Bob Ganley is the Retail Industry Marketing Manager for Sun Microsystems. He is responsible for creating the industry voice for Sun in Retail, driving the creation of solutions for retail customers. As a field systems engineer he helped retail customers configure store server solutions and worked his way through college stocking shelves and helping customers while working in both pharmacy and convenience.

Bob has earned a Marketing MBA from Babson College, a Masters in Software Engineering from Rensselaer Polytechnic Institute, and a double BA in Mathematics and Computer Science from Boston College.

Chris Englandis a Distinguished Marketing Director at Sun Microsystems. He is responsible for the product marketing initiatives related to The Sun Java Composite Application Platform Suite. Chris came to Sun with the strategic acquisition of SeeBeyond in September of 2005.

  • Subscribe Newsletter
  • Contribute
Subscribe to ebizQ:

Enter your email address:

 Subscribe Blog Updates via RSS

 Subscribe News via RSS

ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Editorial Team.

  • Virtual Conferences
  • Webinars
  • Roundtables

SOA Cloud Qcamp

June 3, 2009

One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • Blogs

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Read
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More