Integrated Multi-Channel Operations: From SOA to Agility

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Integrated Multi-Channel Operations: From SOA to Agility

Date: May 10, 2006

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

David Llamas, IT Director, Harrods (bio)

Bob Ganley, Retail Industry Marketing Manager, SUN Microsystems (bio)

Chris England, Marketing Director, SUN Microsystems (bio)

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Moderator: David A. Kelly

Sponsored By:

It is a common challenge: Multiple channels lead to multiple solutions which result in the inability to react to market changes. How can that competitive edge be regained without a long, expensive wholesale replacement of business software? A pragmatic approach to implementing new capabilities using service oriented architecture principles is the solution. This presentation will discuss several different types of multi-channel integration challenges that have been overcome by retailers applying a pragmatic approach to implementing Service Oriented Architecture principles. It will feature a specific discussion with David Llamas, CIO of Harrod's, highlighting his approach to achieving a single customer view.

Why you should attend this webinar:

Learn how a single view of inventory across channels can lead to higher revenue.
Understand how management of orders across multiple channels can lead to increased customer satisfaction.
Determine the ability of Web Order with Store Pickup to increase average basket size.

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Featured Speaker Bios:

After 10 years working as a consultant and ERP project manager in retail and other industries, David Llamas joined Harrods in February 2003 as Enterprise Applications Controller. In April 2005, David was promoted to his current position of IT Director in charge of Technology, Applications, Business Intelligence, e-Commerce and Telecoms.

Executive MBA at London Business School 2005

Bob Ganley is the Retail Industry Marketing Manager for Sun Microsystems. He is responsible for creating the industry voice for Sun in Retail, driving the creation of solutions for retail customers. As a field systems engineer he helped retail customers configure store server solutions and worked his way through college stocking shelves and helping customers while working in both pharmacy and convenience.

Bob has earned a Marketing MBA from Babson College, a Masters in Software Engineering from Rensselaer Polytechnic Institute, and a double BA in Mathematics and Computer Science from Boston College.

Chris Englandis a Distinguished Marketing Director at Sun Microsystems. He is responsible for the product marketing initiatives related to The Sun Java Composite Application Platform Suite. Chris came to Sun with the strategic acquisition of SeeBeyond in September of 2005.