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A Smarter Way to Manage Exceptions in Business Processes

Date: September 29, 2005

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

Suresh Chandrasekaran, VP of Product Marketing, Vitria (bio)
Bruce Campbell, Director of Product Marketing, Vitria (bio)


David A. Kelly

Sponsored By:


Process exceptions in order management, supply chain transactions, and insurance claims processing are expensive, cause operational delays and reduce customer satisfaction.�Even companies that successfully automate the �happy path� in such processes quickly�find their vision of painless straight-though processing blocked when incomplete, inconsistent or�incorrect data�causes many transactions�to be manually�resolved.�

Estimated direct spending on exception processes exceeds $10 billion per year in Manufacturing, Supply Chain, Telecommunications, Insurance, and other sectors; the impact of exceptions on indirect costs, lost revenue and customer dissatisfaction�is�even greater.

Specialized business exception management solutions have recently become available to address this problem.�This type of product�extends beyond traditional business process management (BPM) products to provide special capabilities such as metadata-driven exception identification/classification/routing,�rule-based exception handlers, complete exception lifecycle management, and analytical capabilities to help eliminate the root causes of exceptions.

Join this�webinar with ebizQ analyst, David A. Kelly,�and Vitria Technology, Inc.�for a discussion of business exception management problems and how specialized new solutions are reducing costs, delays and customer complaints in key business processes.

What you will learn:
  • Understand�the root causes and business impact of�business exceptions including costs, revenue impacts�and compliance issues.
  • Systematic best practices approach to Business Exception Management
  • Results that can be achieved:�Eliminating root cause - Automating resolution�through rules - Accelerating manual resolution.
  • Case studies�that show�the�ROI�impact of Resolution Accelerator.

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Featured Speaker Bios:

SureshChandrasekaren manages all aspects of marketing Vitrias award-winning BusinessWare BPM and Integration suite and pre-builtBusiness Process Applications.He brings over 16 years of experience in strategy consulting, product management and marketing, with the last several years focused on successfully creating and marketing innovative enterprise technology solutions. Sureshhas held management positions at Epicentric, AltaVista, and Compaq and waspreviously a management consultant at Booz Allen Hamilton.He has an MBA in Finance and Marketing from the University of Michigan and is a Chartered Accountantfrom India.

Bruce Campbell is focused on the companys BusinessWare business process integration platform. His responsibilities at Vitria include application integration, business process management (BPM), and related product areas. With over 10 years of experience in the computer technology sector, Bruce previously held product marketing and engineering positions at Merant, Micro Focus, Silicon Graphics, Lockheed-Martin, and NASA. Bruce has an MBA from Stanford University and a B.S. in Aerospace Engineering from MIT.

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