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Process exceptions in order management, supply chain transactions, and insurance claims processing are expensive, cause operational delays and reduce customer satisfaction.�Even companies that successfully automate the �happy path� in such processes quickly�find their vision of painless straight-though processing blocked when incomplete, inconsistent or�incorrect data�causes many transactions�to be manually�resolved.�

Estimated direct spending on exception processes exceeds $10 billion per year in Manufacturing, Supply Chain, Telecommunications, Insurance, and other sectors; the impact of exceptions on indirect costs, lost revenue and customer dissatisfaction�is�even greater.

Specialized business exception management solutions have recently become available to address this problem.�This type of product�extends beyond traditional business process management (BPM) products to provide special capabilities such as metadata-driven exception identification/classification/routing,�rule-based exception handlers, complete exception lifecycle management, and analytical capabilities to help eliminate the root causes of exceptions.

Join this�webinar with ebizQ analyst, David A. Kelly,�and Vitria Technology, Inc.�for a discussion of business exception management problems and how specialized new solutions are reducing costs, delays and customer complaints in key business processes.

• Understand�the root causes and business impact of�business exceptions including costs, revenue impacts�and compliance issues.
• Systematic best practices approach to Business Exception Management
• Results that can be achieved:�Eliminating root cause - Automating resolution�through rules - Accelerating manual resolution.
• Case studies�that show�the�ROI�impact of Resolution Accelerator.