Smart Case Management: Why It's So Smart.
Date: November 05, 2009
12:00 pm US Eastern
All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.
Dr. Setrag Khoshafian, Vice President of BPM Technology, Pegasystems (bio)
Connie Moore, Vice President and Research Director, Information Delivery Research Group, Forrester Research (bio)
Case management is emerging as one of the critical application categories for BPM, particularly for knowledge workers. Traditional BPM approaches generally focus on structured processes. Frequently, this results in rigid models that don’t support the dynamic, flexible nature of case processing requirements.
This webinar will focus on the emerging salient capabilities and features of smart case management: including the dynamic situational application of policies and process fragments for cases, case life cycles, case content, case subjects, and case event management.
Two industry experts, Forrester’s Connie Moore and Pega’s Dr. Setrag Khoshafian, discuss this, along with what exactly case management is, and how best to support this crucial type of work.
More specifically, in this webinar you will learn:
- What exactly is smart case management, and how does it relate to Business Process Management?
- What have been some of the challenges in supporting case management through BPM?
- How does Smart Case Management provide the agility needed to support the dynamic and ad hoc aspects of case management?
- What types of case management applications and workers benefit most from a technology-enabled approach to case management?
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Featured Speaker Bios:
Dr. Setrag Khoshafian - One of BPM’s early pioneers, Dr. Khoshafian is the author of several books on computing and business process management. At Pegasystems, Dr. Khoshafian is responsible for leading product direction and BPM technology strategy, and is also involved in numerous technology, marketing, alliance, and customer initiatives. In the past 15 years he has been involved in the invention, design, and implementation of several advanced products. Previously he was the Senior VP of Technology at Savvion. In addition to BPM, he is a noted expert on SOA, object-orientation, and database technologies.
Connie Moore is a vice president and research director of Forrester's Information Delivery research group, which focuses on data integration, data warehousing, business intelligence, portals, collaboration, search, e-learning and enterprise content management. Connie has been in the IT industry for more than twenty years, has been an analyst for fifteen years and specializes in enterprise content management and business process management.