Date & Time: August 13, 2009 at 11:00 am PST / 2:00pm EST
Case Management is fast becoming one of the more important usage patterns of Business Process Management (BPM). Although this is a common element, surprisingly, it is not delivered by most Business Process Management Systems with the specialized out-of-the-box functionality that is critical to your success.
This usage pattern demands sophistication for the work management. It must support multiple scenarios at once such as; customer contact centers with hundreds or thousands of agents working and resolving cases, trouble tickets, orders, inquiries, or fraud reports.
Process instances are generally short lived, possibly ending with one call, but the volume can bring your entire organization to a grinding halt.
In this webinar you would learn about the challenges in Case Management and how BPM successfully addresses them.
This webinar will highlight:
|
|
![]() |
|
Your Gold Club membership is subject to the terms of the ebizQ privacy policy. |
To ensure compatibility with the webinar platform, please verify your system compatibility.
Featured Speaker Bios:
Ajay Khanna is responsible for setting the direction and positioning of Savvion's products, analyst relations and corporate communications. Ajay has more than 14 years of technology experience, including BPM, CRM and ERP systems. Past roles include consulting, engineering, software design, and process management. Prior to Savvion, he was application design expert, helping design complex applications for Amdocs CRM. He holds a Masters in Business Administration from Santa Clara University and a Bachelors of Engineering from Thapar University.
ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Editorial Team.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Nov 05, 2009
Time:12:00 PM
ET- (17:00 GMT)
Date:Oct 29, 2009
Time:15:00 PM
ET- (19:00 GMT)
In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.
Listen NowPhil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.
Listen NowScott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.
Listen NowIn BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.
Listen NowDeepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.
Listen NowSmart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More
A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More
|
|