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How Kleinwort Benson Delivered Clear Results with BPM

Date & Time: March 31, 2009 at 10:00 AM CDT / 11 AM EDT

Featured Speakers:

Raju Oak, Head of Process Services, Kleinwort Benson (bio)


Dennis Byron

Sponsored By:

Lombardi Software

Settlement of large money market deals is a critical and fundamental part of Kleinwort Benson’s business. Every day, they broker dozens of high-value financial transactions that average over 1 billion GBP in total daily value. Before releasing payments, they must ensure all the deal requirements are complete and correct within stringent time constraints: the same business day. This deal settlement process is truly high risk / high impact.

Kleinwort Benson decided to use a BPMS to implement a task management portal for managing settlements. Come learn how they justified their BPM project, received buy-in, and quickly delivered significant benefits for the organization.

In this presentation, you will learn:

  • How Kleinwort Benson improved the efficiency of their deal settlement processes by 60 percent while at the same time reducing the complexity nearly 30 percent.
  • How they reduced their risks by simplifying their process, eliminating errors, and increasing visibility and auditing.
  • How streamlining their process has allowed them to free up the last hours of the day to work on more deals, as well as free up headcount for other activities.
  • How they used a pilot project to demonstrate concretely to the business how BPM could resolve the real problems within their settlement process.

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Featured Speaker Bios:

Raju Oak is Head of Process Services for Kleinwort Benson, where he is dedicated to raising the company’s levels of business thinking through insight, thought leadership and innovative process strategies. His career has spanned the software engineering, services, manufacturing, finance, defence and aerospace sectors, delivering pioneering transformation programmes across multiple geographies and cultures. Raju is deeply interested in digital anthropology, and business philosophy. He is presently researching a PhD in process complexity and sustainable excellence.

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