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BPM for Insurance: Are You Staying Competitive?

Date: October 28, 2008

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

Samir Gulati, Vice President of Marketing, Appian (bio)
Deborah Smallwood, Co Founder, SMA (bio)
Sfiso Mthethwa, Senior Manager - Business Process Management, Insurance, SMART Business Advisory and Consulting (bio)


Deborah Smallwood

Sponsored By:


Business Process Management software helps insurance organizations become more competitive, save time and money (especially on paper and storage needs), provide better customer service and adhere more easily to compliance requirements. Deb Smallwood will give an overview of the industryís process pain-points, and BPMís solution value. Samir Gulati will outline multiple insurance company case studies from Appianís customer base. Sfiso Mthethwa will discuss SMARTís BPM-based solution for facultative re-insurance.

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Featured Speaker Bios:

Samir Gulati is the Vice President of Marketing at Appian Corporation where he has successfully positioned Appian as an innovative leader in the BPM software market. Previously, Samir served as Vice President, Global Marketing for Pegasystems, a large publicly traded software company. Prior to that, he worked for 10 years at various divisions at General Electric and at Software AG, where he held several Product Management and Marketing leadership positions. Samir holds an MS degree in Computer Science from University of Pennsylvania and an MBA from University of Chicago.

Top insurance industry adviser Deborah Smallwood is ebizQ's Insurance Community Manager. Deb's focus is on transforming insurance companies into agile, business-driven enterprises where IT enables business value.

As Community Manager, SMA, Inc will blog and podcast to keep the ebizQ community fully informed on the latest news and breakthroughs relevant to insurance. They will also be responsible for publishing press releases, covering briefings, writing feature articles and sourcing content from other analysts, industry associations and vendors for publication on ebizQ. Finally, each week, they will compile the most important news and views in an e-mail newsletter for ebizQ's ever-growing insurance community.

Focusing on the needs and challenges of today's insurance world, SMA, Inc is a strategic advisory firm that offers a unique blend of research, advisory and consulting services for both insurance companies and solution providers. By leveraging best practices from both the management consulting and research advisory disciplines, SMA's service offerings are prime for companies eager and ready to embrace change and achieve their full business potential.

As Founder of SMA, Inc, Deborah Smallwood has held leadership roles with Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance. Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to Smallwood Maike, Deb served as Chief Transformation Officer (CTO) for a P&C, mid-tier regional carrier and was the Managing Director of the Insurance Practice at TowerGroup.

Partner, Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.

Sfiso Mthethwais a Senior Manager in the Business Process Management practice at SMART Business Advisory and Consulting. He has responsibility for the strategic direction and project delivery of BPM solutions for Insurance industry.

Sfiso leads SMARTís current development of BPM solutions for the insurance market. Through industry events and print media, Sfiso has been active in sharing SMARTís thought leadership in the area of insurance and reinsurance, and the key role BPM plays in that market.

Sfiso brings a solid understanding of information technology architecture and full life cycle application development. He has been an advocate in the appropriate use of Business Process Management, Business Rule technologies and other architectures in over 15 years of enterprise solutions delivery.

Sfiso received a Bachelor of Science degree in Computer Science/Business Information Systems and Economics from University Of KwaZulu-Natal in South Africa.

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