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Insurance: Explore how SOA & BPM are driving down expenses and improving ROI

Date: August 26, 2009

Time: 12:00 pm US Eastern

All dates and times are NY local time, please consult your favorite world clock to determine when this webinar takes place in your time zone.

Featured Speakers:

Karen Pauli, Research Director, Insurance, TowerGroup (bio)
Deborah Smallwood, Co Founder, SMA (bio)
Silvio J. Anichini, Solutions Manager, Software AG (bio)


Deborah Smallwood Series: ebizQ Roundtables

Sponsored By:

Software AG

Even with today's downturn in the economy and financial crisis, Insurers are still investing in technology and launching IT projects. With a keen eye towards alignment to strategic drivers, each project must also help reduce expenses and improve business operations, all with a quick ROI. As more and more insurers continue to leverage the power of SOA and BPM, insurers are beginning to realize the full potential of these technologies.

Join this roundtable discussion and learn more about SOA & BPM in insurance.
  • How to get started?
  • What is working well and what isn't?
  • Where areas have the biggest payback and strongest ROI?
  • What are the impediments?

Ask a Question or Leave a Comment

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Featured Speaker Bios:

Karen Pauli is a Research Director in the insurance practice at TowerGroup. She covers a wide range of topics in property and casualty insurance, specializing in distribution, underwriting, claims, predictive analytics, core systems, and business optimization.

Her 25 years of insurance industry experience leads Karen to believe that "Technology is the key to seamlessly integrate data into insurance decisioning, freeing employees to focus on value-added and bottom-line tasks. This approach enables insurers to identify and bulletproof the company's most profitable customers with creative product development and excellence in the delivery of services. Companies that follow this approach will become industry leaders."

Before joining TowerGroup, Karen was assistant vice president at OneBeacon Insurance, formerly Commercial Union. Besides directing development projects involving automated underwriting, predictive technologies, and agency point-of-sale functionality, she led product development projects, legislative compliance efforts, and underwriter training. Previously she headed the underwriting audit function in the home office of Crum & Forester, establishing measures and conducting field reviews. Her first assignment at that company was a regional underwriting manager, responsible for profit and loss in 12 states and a staff of 100; she also was involved in the development of agency management tools and served as a claims technical consultant. She began her career in insurance at Safeco in personal lines underwriting, managing a team of underwriting professionals and responsible for territorial profitability.

Karen is a frequent speaker at insurance industry conferences and is regularly featured in industry periodicals. A graduate of Bradley University, she has a B.S. in history.

Top insurance industry adviser Deborah Smallwood is ebizQ's Insurance Community Manager. Deb's focus is on transforming insurance companies into agile, business-driven enterprises where IT enables business value.

As Community Manager, SMA, Inc will blog and podcast to keep the ebizQ community fully informed on the latest news and breakthroughs relevant to insurance. They will also be responsible for publishing press releases, covering briefings, writing feature articles and sourcing content from other analysts, industry associations and vendors for publication on ebizQ. Finally, each week, they will compile the most important news and views in an e-mail newsletter for ebizQ's ever-growing insurance community.

Focusing on the needs and challenges of today's insurance world, SMA, Inc is a strategic advisory firm that offers a unique blend of research, advisory and consulting services for both insurance companies and solution providers. By leveraging best practices from both the management consulting and research advisory disciplines, SMA's service offerings are prime for companies eager and ready to embrace change and achieve their full business potential.

As Founder of SMA, Inc, Deborah Smallwood has held leadership roles with Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance. Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to Smallwood Maike, Deb served as Chief Transformation Officer (CTO) for a P&C, mid-tier regional carrier and was the Managing Director of the Insurance Practice at TowerGroup.

Partner, Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.

Silvio J. Anichini – Mr. Anichini has over 30 years experience providing business productivity solutions to customers in the retail, manufacturing, transportation and financial services industries. Prior to joining Software AG, Silvio held several senior consulting and management positions at GE, focused on business process consulting, consulting management, presales support management and software development management.

He has extensive experience in B2B, e-commerce, and value chain integration process challenges. Mr. Anichini has applied his expertise to enable Software AG customers achieve business value by implementing SOA and BPM-based solutions. In this effort, Silvio has provided leadership in addressing business and technology challenges, functional needs and mission critical requirements, especially with insurance and higher education customers. Mr. Anichini is a graduate of DePaul University in Chicago with an MS in Mathematics and a BA in Computer Science. He has attended the GE Management Development Institute and is Six Sigma certified.

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