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Top News
KANA Recognized by Leading Industry Publications for Innovation, Growth, and Customer Impact
2008 KMWorld Reality Awards: JetBlue Airways Honored for KANA Deployment
Independent Research Firm Names KANA a Leader in Interaction-Centric Customer Service Software Evaluation
Barclays chooses KANA to provide UK customers with safe, secure online communication
KANA Software Reports Nine-month / Third-Quarter 2008 Financial Results
Featured Case Study
City of Amsterdam
The City of Amsterdam envisioned a new system that would provide residents with easier ways to find information while ensuring answers were consistent and accurate across channels. The key requirement was that no matter how the City interacted with a citizen, answers to questions must be consistent. This means that if a citizen calls, emails, or looks for information online, the same answer is served up at all times
View the Case Study
The City of Amsterdam envisioned a new system that would provide residents with easier ways to find information while ensuring answers were consistent and accurate across channels. The key requirement was that no matter how the City interacted with a citizen, answers to questions must be consistent. This means that if a citizen calls, emails, or looks for information online, the same answer is served up at all times
View the Case Study
White Papers & Reports
2008 Forrester Wave Report on Customer Service Software
This in-depth evaluation of ten different vendors ranks KANA as a Leader in Interaction-Centric Customer Service Software. KANA received the highest score for “Strategy” of all ten vendors evaluated, earning a score of 4.84 on a 5-point scale. In assessing Strategy, Forrester compares the strength of the vendors across product strategy, corporate strategy, and time-to-value. Dr Natalie Petouhoff, Senior Analyst at Forrester was quoted as saying, “KANA, a best-of-breed eService provider, continues to evolve its breadth and depth. KANA Software’s strategy is to help the world’s leading brands deliver service experiences that drive customer retention and loyalty and differentiate them from the competition by blending technology, services, and strategy. …KANA has evolved into a robust, capable customer interaction solution provider.”
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This in-depth evaluation of ten different vendors ranks KANA as a Leader in Interaction-Centric Customer Service Software. KANA received the highest score for “Strategy” of all ten vendors evaluated, earning a score of 4.84 on a 5-point scale. In assessing Strategy, Forrester compares the strength of the vendors across product strategy, corporate strategy, and time-to-value. Dr Natalie Petouhoff, Senior Analyst at Forrester was quoted as saying, “KANA, a best-of-breed eService provider, continues to evolve its breadth and depth. KANA Software’s strategy is to help the world’s leading brands deliver service experiences that drive customer retention and loyalty and differentiate them from the competition by blending technology, services, and strategy. …KANA has evolved into a robust, capable customer interaction solution provider.”
Read the Document