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The following is an overview of the history, technology, and business applicability of Web 2.0.

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About the Author

Calvin Braunstein is Chairman/CEO and Executive Director of Research for Robert Frances Group (RFG). RFG provides actionable, timely advice, consulting, and research about the IT marketplace to Global 2000 executives. Mr. Braunstein has held a variety of management and non-management positions in IBM. Prior to joining RFG, he was a Certified Senior Consultant in the IBM Consulting Group, where he specialized in business strategy management, process reengineering, and customer relationship issues. He has provided IT consulting and advisory services for enterprises in Asia, Australia, Canada, Europe, Mexico, and the US. Mr. Braunstein is experienced in business strategy management, enterprise systems architecture, mission-critical transaction processing systems, process reengineering, and project management. He has been responsible for marketing, architecting, designing, implementing, and supporting mission-critical transaction-processing systems in the securities and transportation industries. He had responsibility for major airline reservation systems worldwide, global distribution systems, and the New York Stock Exchange (NYSE) and CTS ticker tape systems used by the American Stock Exchange (AMEX), the National Association of Securities Dealers Automated Quote system (NASDAQ), the NYSE, and other exchanges. Today, Mr. Braunstein, as chief executive of RFG, deals with many of the same strategic and operational issues IT executives face daily. He brings his understanding of the business, financial, legal, organizational, political, and process tradeoffs to bear as he wrestles with client business issues. In the past few years he has worked extensively with RFG client executives with their regulatory compliance and governance concerns. Additionally, he frequently assists clients with the procurement process, with an emphasis on contract negotiation, service level agreements (SLAs), and terms and conditions. His background enables him to examine the impact of IT change on user communities, with a focus on enterprise systems within the financial services, insurance, and travel industries. His knowledge of 24x7 mission-critical systems gives him the uncommon ability to look at enterprise architectures and operations holistically, from mainframe systems to client devices, with a business-focused perspective.

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About RFG

The Robert Frances Group is an advisory service for Global 2000 and mid-market executives concerned with managing the business of information technology (IT). RFG provides clients with easily understandable strategic advice in Internet-time.

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