The Insider's Guide to Next-Generation BPM
By Scott Schumacher, Senior Vice President and Chief Scientist, Initiate Systems , 04/23/2007
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The rising use of digital technologies and the Internet during the past decade has led to a dramatic explosion in the collection and use of personal data by government agencies and businesses. For the most part, the information has been leveraged in ways that make people's lives easier and more productive. Businesses throughout the world now routinely conduct important business transactions and trade data with business partners over public networks. And a growing number of consumers are banking, shopping, booking travel arrangements, updating account information and filing taxes, all without leaving their offices and living rooms.
But while electronic use of information provides numerous benefits, it also poses various risks. Today's headlines, with their disturbing accounts of identity theft and security breaches, underscore the dire consequences of electronic communications and electronic data sharing. Moreover, the increasing frequency of negative publicity has heightened public awareness of the security and privacy risks associated with the information age.
The growing concern for these threats, coupled with the burgeoning list of
privacy and security compliance restrictions (i.e., the Gramm-Leach-Bliley Act,
Health Industry Portability and Accountability Act, National Do-Not-Call Registry
and Sarbanes-Oxley Act) are two very important reasons why organizations among
every government and business sector must take steps to ensure the privacy and
security of customer data. To address these challenges, many organizations are
implementing customer data integration (CDI) solutions, which allow them to
leverage customer information to their best advantage, while securing and managing
data to ensure that rules and policies governing privacy and security are respected
and followed.
Data Problems that Endanger Security and Privacy
Many data privacy and security problems occur due to the proliferation of inaccurate
data maintained by the growing number of private, corporate and government organizations.
With today's rise in use and reliance on the Internet, the volume of data has
increased dramatically, but the quality and accuracy has actually decreased.
Industry analysts report extremely high degrees of inaccuracy in files maintained
by credit bureaus, collection agencies, health providers and direct mail services.
Unfortunately, inaccurate data that is erroneously released or shared can negatively
impact people's privacy and damage their reputations.
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