We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

What's in a name? In the case of service-driven enterprises, everything.



In the ebizQ webinar The Service-Driven Enterprise: Increasing Business Adaptability , ebizQ Vice President for Strategic Services Beth Gold-Bernstein laid out the crux of the matter: Service-driven enterprises, she said, are optimized around service, around efficiently servicing customers, employees, partners, all the stakeholders; responding rapidly to their needs, and adapting rapidly to new requirements, to changes in the industry, to changes in the market.

"Now, we know no one likes change. A service-driven enterprise embraces change, and adapts to it, and delivers better service. This needs to be an ongoing business culture. So it's not only the infrastructure that needs to deliver, it's the organization as well, committed to delivering better service."

During the presentation, part of the series The Service-Driven Enterprise: The Evolution of Business, sponsored by BEA, Gold-Bernstein explained that service-driven enterprises address critical business drivers in both the business and IT domains. Among those drivers:

Efficiency-- "Knowledge workers have the information they need readily available. They can respond to the customer's request immediately. Now this requires a whole lot of infrastructure on the back-end to deliver this real-time information, but to have it is absolutely critical. It empowers them to solve the customer's needs." This, as IT leverages the reuse of existing resources.

Responsiveness-- Employees respond quickly to customer requests, and have the incentive to do so in the corporate culture, and IT rapidly deploys new business solutions.

Adaptability-- The business adapts quickly to new opportunities and competitive threats, while IT can quickly change existing systems.

Profitability-- Higher customer satisfaction leads to beefier bottom lines, as IT decreases operational costs through reuse and self-service applications.

Gold-Bernstein said essential components of the service-driven enterprise include a Service Oriented Architecture (SOA) and comprehensive integration services, along with a business culture of efficient processes and empowered employees who get excellent training and who benefit from rewards and other incentives.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More