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GOLD CLUB PROTECTED
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Using BPM to Improve Operational Efficiency
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By
Gene Leganza, Forrester Research
;
Ken Vollmer, Principal Analyst, Forrester Research
;
Mimi An, Forrester Research
;
Kahini Ranade, Forrester Research
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About this feature:
Reviewing over 50 BPM-related customer case studies over the past year, Forrester Research found that improving operational efficiency is a top area of concern.
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