We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's note: What are the best practices in moving data to the clouds?

Considering how much faster and less expensive it is, electronic delivery of customer invoices would be standard procedure in virtually every company if accounts receivable professionals had their way. One top ERP software vendor has estimated the cost of mailing a single invoice to be as high as $15 USD. In study after study, IT analyst research has found that the average U.S. company can save up to millions of dollars every year by sending invoices electronically.

At this point nearly everyone recognizes the advantages of taking the inefficiency of paper out of the process, which include DSO reduction and accelerated cash collection in addition to lower costs and higher efficiency. So what is standing in the way?

Technology certainly is not the issue. For years now, software solutions have been enabling companies to send 100 percent of their AR invoices and related billing documents electronically -- even if some customers on the other end want to receive their invoices by postal mail. And more recently, the same capabilities are available through the Software as a Service (SaaS) and Infrastructure as a Service (IaaS) models.

More than anything else, the barrier to automated AR invoicing is a contact management issue. Companies need a practical way to resolve varying customer and supplier preferences for receiving documents. Along with the customers who still prefer to have their documents mailed to them, there continue to be those who rely on fax. Other customers can and want to have their suppliers send billing documents by email or other electronic means.

Satisfying these customer preferences consumes internal resources. Setting up a customer to receive invoices via fax can place impractical demands on IT staff time to maintain output information in the company's ERP system. Moving customers to email delivery may require manual modification of individual customer files by data management personnel or customer service staff. In some cases, companies even have to get programmers involved in switching documentation types.

Helping Customers go Paperless

While some customers are neither ready nor willing to change entrenched processes that are set up to handle paper invoices, others understand that they can benefit from electronic invoicing. They know there are operational advantages to be gained by moving money faster. Receiving supplier invoices electronically can help to lower a company's accounts payable overhead by dramatically reducing or even eliminating the time and money spent on manual handling of billing documents. And of course, every step toward quitting paper supports sustainability and green business initiatives.


1  2  3  4  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More