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In today's tough economic climate, managing risk has never been more important.
This is especially true when it comes to handling the risk associated with regulatory
non-compliance. Companies cannot afford to ignore the growing number of government
regulations affecting their business operations -- their reputations and their
bottom lines depend on it.
As companies grapple with the question of how to best manage regulatory compliance
risk, many are turning to Software as a Service (SaaS) solutions as a way to
address this issue in the most cost effective way possible. The SaaS model displaces
risk with little more than a browser. There are no IT investment costs involved,
the solution can be delivered much faster than other alternatives and it can
easily be scaled to meet customer or regulatory demand.
Non-compliance with new and existing regulations can not only tarnish a business's
brand, but it can also lead to a loss of customers and revenue. For instance,
it was widely reported that RC2 Corp. and subsidiary Learning Curb Brands Inc.
agreed late last year to pay a $1.25 million settlement for importing and selling
Thomas and Friends Wooden Railway toys that contained lead levels well above
the legal limit.
The Zhu Zhu Pets brand was recently blemished when a consumer group raised concerns
just before the holiday shopping season that its products may not meet standards
of the U.S. Consumer Product Safety Commission (CPSC). While those accusations
turned out to be false and the popular toy did meet government safety standards,
the mere accusation still caused a flurry of media coverage and placed a black
mark on the Zhu Zhu brand image.
Unfortunately, this burgeoning of regulatory mandates, is coming to the forefront
of the business community just as companies are having to tighten their wallets
and wrestle with reduced budgets.
SaaS has proven to be an effective and affordable way to manage regulatory compliance,
and it allows for a faster time to delivery than an internal IT organization
could provide. For instance, a business could set up a community of thousands
of subcontractors within merely 24 hours and then immediately begin communicating
with those subcontractors about the need for them to comply with federal regulatory
guidelines on various issues.
With SaaS, users gain visibility through real-time monitoring tools that show
whether or not their entire trading partner community is adhering to specific
regulatory initiatives. So the model is allowing these businesses to communicate
with one another to be sure they and all their partners are in compliance with
government regulations, without the enormous overhead that can often accompany
managing such a task.
SaaS has moved beyond its early uses in basic applications such as customer
relationship management, and it is now being adopted in a variety of new areas
such as collaboration and IT service management, according to a Forrester Research
study published last year. In fact, Liz Herbert, a senior analyst at Forrester
Research, called SaaS applications a "game changer" in the enterprise
software market.
"SaaS adoption continues to increase, and it is now relevant for a wide
array of applications," Herbert said. "This new research provides
strategic direction to end users evaluating SaaS technologies and planning their
next decade of investments."
This model's affordability and ease of use has made it attractive to many businesses
trying to keep up -- and comply -- with an array of government regulations. However,
some are still slow to the table.
Federal contractors, for instance, are required to submit information on all
of their subcontracting work through the government's electronic Subcontracting
Reporting System (eSRS). But many federal contractors still manage their eSRS
data via phone, email and fax. In some cases, this means that their subcontractors
aren't even submitting the eSRS forms and the government is then imposing fines
on the contractor for non-compliance.
However, the few federal contractors that are ahead of the curve and have moved
to a SaaS solution to track subcontractor compliance with eSRS are finding several
advantages. For one, they are able to educate their subcontractors on reporting
best practices and, as a result, those subcontractors are following or adopting
the eSRS reporting guidelines. Also, they have greater ability to audit and
track exactly which subcontractors have (or have not) submitted required forms
by the deadlines.
Additionally, these federal contractors are finding that they need fewer full-time
employees to administer program compliance -- so they are saving money and minimizing
interruption in day-to-day operations.
In other words, they are learning what many businesses have already come to
understand: SaaS is an affordable and simple tool for lowering the risk of non-compliance
at a time when complying with government regulations is paramount.
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