The Insider's Guide to Next-Generation BPM
By Douglas Johnson, VP of Marketing and Bus Dev, Acumatica , 02/05/2010
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Editor's note: All you need to know about cloud computing is right here.
Talk of software-as-a-service (SaaS) and cloud computing is leading some to say that value added resellers (VARs) will be replaced by vendors selling directly to clients.
While the future of VARs that make a living installing software is evolving, SaaS and cloud computing may actually present new growth opportunities to those with expertise in ERP, accounting, and other mission critical applications.
An implementation example
Earlier this week, I participated as an observer during an ERP installation. The conversation between the value added reseller (VAR) and the customer was very typical.
The discussion included topics such as why a 13th accounting period is important, the benefits of implementing accounts receivable versus manually using the general ledger, how and when to setup sub-account codes, how taxes need to be implemented, setting up the proper currency revaluation process, how to properly configure and customize reports, reconciling bank statements with the ERP system…and on and on for a few hours. The VAR also showed the client how to perform these processes using the software.
This installation was very typical, so why am I writing about it? Answer: this was a SaaS ERP implementation on a cloud platform. The conversation didn't change because the implementation was SaaS. And although the software installation was very different in this case (it was done on Microsoft Azure), the business conversation was identical to an on-premise deployment.
In the case of ERP, the business discussion is much more meaningful and important than the deployment conversation.
The ERP business discussion is critical
Utility applications such as email and web conferencing do not require in depth industry expertise or customization. ERP, on the other hand, is implemented in a constantly changing environment with complex business processes. Understanding requirements and future needs is much more important for a business implementing ERP than it is for a business implementing email.
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