The Insider's Guide to Next-Generation BPM
, 02/10/2003
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Real-time enterprises gain significant competitive advantage from an end-to-end view of their business processes, which are horizontal, crossing multiple applications, employees and departments. That view continues out to partners, suppliers and customers. The RTE’s key leg up, according to ebizQ Vice President of Strategic Services Beth Gold-Bernstein in the ebizQ webinar, “The Role of BPM In The Real-Time Enterprise, “ comes from that tracking of key business metrics in real-time and reacting quickly to what is seen.
And pivotal in the operation of any RTE is business process management (BPM) technology. Gold-Bernstein paraphrased analyst firm Gartner as saying monitoring and managing processes in real-time are going from nice-to-haves to must-haves for companies to flourish.
“Processes are really at the heart of how every organization operates … there’s no doubt that an organization’s performance is only as good as the key processes that support it,” said webinar presenter Lee White, President and COO of webinar sponsor CommerceQuest.
That sentiment was echoed by fellow presenter Ken Morris, CEO of KMG Solutions, who said, “You really need to take control of your processes. And really, with BPM, there’s no excuse for letting processes stray … Whoever optimizes and leverages these processes best wins. Because processes really are the next competitive battlefield.”
In the webinar, which is part of the “BPM And The Real-Time Enterprise” series, Gold-Bernstein, White and Morris define RTE and BPM, trace BPM’s evolution, show the crucial role BPM plays in the RTE, outline the benefits of both to organizations, describe top issues driving business process change, run down reasons companies might hesitate to move toward BPM, and offer suggestions on implementing BPM and choosing solutions. They give real-life examples of successful BPM deployments, and show how BPM helps the bottom-line. One company saw a measurable 15% ROI in only three weeks.
White and Morris also make a compelling case for the creation within companies of the position of Chief Process Improvement Officer, to oversee end-to-end processes.
To be sure, the RTE and BPM make promising business partners.
To watch a replay of this exciting and revealing webinar and learn how your company can become part of the growing RTE/BPM wave, click here.
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