We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Add AMR Research’s Eric Austvold to the growing list of industry experts advocating creation of a Chief Process Officer (CPO) position to help companies become agile, efficient, process-oriented enterprises.

During the ebizQ webinar Extending BPI Beyond the Enterprise, part of the series A Manager's Guide to Enterprise Integration, sponsored by Sterling Commerce, the AMR Research Director showed how organizations could do just that: extend Business Process Improvement outside their corporate boundaries to their customers and trading partners, extend expensive but tough-to-integrate ERP systems, and generally reap the rewards of being process-oriented.

Those rewards include being able to respond quickly to competitive threats, streamlined responses to mergers and acquisitions, constant improvement of business processes, reusing enterprise assets, and improving relationships with those customers and suppliers through real-time collaboration.

Austvold said a pivotal factor is really structural, not technological: using Six Sigma-oriented principles, with CPOs as the central figures, to spearhead process improvement.

“A lot of people synonymously interchange Six Sigma with a process technology, like, ‘I’ll buy workflow or process technology and therefore we are going to initiate Six Sigma process plans within our organization,’ and unfortunately that’s not true,” Austvold said. He explained that Six Sigma is really an initiative aimed at pushing continuous process improvement.

While allowing that he has “yet to meet someone at a company with that exact title (CPO),” Austvold said he has witnessed the appointment of vice president-level executives charged with process improvement and the exploitation and reuse of existing technology.

“You have the current executives, VPs or C-level executives you put together by function, and where the process breaks down is where it has to cross boundaries; that’s the ‘Is that your responsibility or my responsibility?’ kind of thing. What we do in this particular scenario is take a person that’s responsible for all those gaps, and it’s their job to see that processes get developed,” he noted.

He displayed Six Sigma-based organization charts showing process “master black belts” and “green belts” matrixed throughout an organization’s engineering, manufacturing, sales and service and financial departments. “You have the black belts who are initiating the process and they’re the ones who are pushing the ball forward. When they run into obstacles, they work with the champions (green belts) who are there to break down the barriers and facilitate the process improvement.”


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More