We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's Note: In their report "Avoid Process Data Headaches," Forrester Research analysts Rob Karel and Clay Richardson advise BPM professionals on why and how to align process-management and data-governance initiatives. This article offers a few highlights and tips from their research; see the end for links to Forrester's Web site.



As Rob Karel and Clay Richardson see it, the problem is pretty straightforward: "Most companies are awash with data and are drowning in it," the two analysts say in a recent Forrester Research report targeted to BPM professionals. "Add to this the accelerated pace of change, and it's easy to understand why many organizations now place a premium on quality data and quality business processes."

Yet, the two note, "most of these same companies are oblivious to the connection between data quality and process improvement." Specifically, many organizations kick off master data management (MDM) initiatives to clean up, reconcile and add context to large amounts of data, along with business-process improvement projects. But typically, those MDM and BPM efforts remain encased in silos, and the resulting lack of coordination increases the risk that both will fail.

The solution, according to the report: process data management, which acknowledges the connection between data quality and process improvement. But adopting this approach doesn’t mean leaning on technology. Instead, the analysts say, BPM pros should "first align organizational competencies, governance models and shared accountability to improve coordination and collaboration" between BPM and MDM activities.

A closer look

Today, most IT stakeholders understand that IT's value hinges primarily on information quality. The analysts say that's why IT pros now focus on creating a "data-centric," rather than a "system-centric," worldview, one that breaks down silos and focuses on enterprise-wide use of critical data domains. But even the most progressive data-management professionals still struggle to create effective collaboration and data-governance programs, according to Forrester. Common barriers--explored in more depth in the report--include:

  • Failure to create close working partnerships between business and IT.
  • Failure to adequately address cross-enterprise complexity.
  • Failure to recognize poor data quality as not just the symptom, but the underlying disease in broken processes.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More