We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's note: This article introduces the concept of a BPM center of excellence (CoE), sometimes called a BPM competency center, and offers tips for launching one.

If you could boil one common expert recommendation for business process management initiatives down to a succinct formula for success, it might look something like this: BPM + CoE = A+.

CoE, of course, stands for "center of excellence." (The acronym can also refer to cost of energy, chief of engineers, cash operating expense and "cut out early," but in the BPM universe, it's the first meaning that matters most.)

While it's tough to find a single definition of CoE that meets with universal agreement, such centers are typically designed to set standards, describe methodologies, define best practices, provide BPM tools and templates, offer support and serve as a source of guidance, expertise and skills.

Why bother with a CoE?

Because they work. In fact, Forrester Research calls CoEs "the secret sauce" in the best BPM initiatives. "We have found a correlation between centers of excellence and BPM success," says Connie Moore, vice president and research director for Forrester Research. The reverse is also true, she says: BPM failures often go hand-in-hand with the lack of a CoE.

Specifically, in one Forrester survey, 67 percent of respondents who reported receiving clear and measurable benefits from their BPM initiatives had formal CoEs. Among those reporting BPM failures, only 14 percent had such centers in place.



"It's hard to over-emphasize the importance of putting your core business process improvement skills in a central group," she says. Ultimately, a CoE can help improve and expand an organization's process skills-and that, in turn, can boost the pace of BPM adoption.

Forrester isn't alone in evangelizing about the value of CoEs. Analysts at Gartner Inc. also cite creation of a CoE-and the selection of the right expert to lead it-as a BPM best practice. Asim Akram, senior manager of Accenture's Process Architecture Group, describes the CoE as an important bridge between short-term activity and a strategic, long-term approach to BPM.

"While focusing on tactical needs, organizations tend to overlook areas such as process ownership and governance, roles and responsibilities, service levels and standards that should be associated with any process initiatives," Akram wrote in a recent article for BPMInstitute.org. "A BPM center of excellence can help with all of these areas."

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More