We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Untitled Document

The simple truth is that markets implode regularly and usually with good reason. While you might think that the $5 trillion of market value lost in the dot com crash of the early part of this decade would have taught a few lessons, recent bullish investment has resulted in yet another market "readjustment" in the US and UK. The current crisis is centered on the banking and housing markets, caused largely by over-inflated borrowing and subprime loans, but commentators say the knock-on effects will be much wider when consumers feel the pinch and tighten their spending. If you believe everything you read in the papers, then it would seem we are staring into the mouth of a recession. But while the outlook is still "somewhat uncertain" according to economists, we need to get this into context.



At peak, the total number of adjustable rate mortgages in the US were worth around $1 trillion. Only a fraction of these are subprime, and current conservative estimates say the damage is likely to total no more than $400 billion. That's a lot of money; but compared to the dot com wipe out, or as a proportion of US market capitalization (around $16 trillion), it's manageable. In the UK the concern is that growth has been substantially funded by debt, leaving some sectors highly vulnerable, but the stock market is resisting a crash -- at least for the moment. In May, the FTSE 100, for example, bucked the gloomy predictions on the back of high oil prices (which stimulated a rise in the energy sector), as well as positive announcements from a range of companies including BA, BT, Cadbury and SABMiller.

What this means is if you're fortunate enough to be in a sector that's insulated from the current downturn, you very much need to keep the wheels on your current initiatives, since the reasons for these investments haven't evaporated overnight. But it also means that in sectors where attracting, retaining and upselling customers just got more difficult, it's even more important to "innovate," which in plain terms simply means finding new ways of solving business problems. For the vast majority of firms, key business priorities remain unchanged. These priorities are largely customer-centered and include attracting, retaining and upselling customers, targeting customers more effectively, expanding current customer relationships, and creating new products and services that will be attractive to customers. Other business goals, such as process improvement, reducing costs and increasing the use of analytics, are likewise simply stepping stones to improving the customer offer.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More