The shift to growth-oriented initiatives is causing companies to reach outside the enterprise to collaborate with others in its supply ecosystem. This multi-enterprise collaboration (MEC) is the technique by which organizations are able to progress along the path toward visible business. Its components involve the availability, analysis, and application of information to generate worth. In my last article, we began providing examples of MEC in action in the supply chain. Here, we continue our examples of MEC.



MULTI-STEP DISTRIBUTION

In Part III we looked at the need for—and value of—having visibility into product movement at the distribution center (DC), store, and point-of-sale (POS) levels in a direct relationship between a supplier and a retailer. But, the multi-enterprise aspects of this are further highlighted when you consider multi-step distribution models. [Figure 1]

Here, the inventory tracking challenge for the manufacturer is further exacerbated by the addition of the distribution intermediary that—without MEC—shields the manufacturer from seeing what is happening between the distributor and its many customers. But, using MEC, the problem of the manufacturer seeing only what is ordered by and shipped to the distributor is addressed by sharing, analyzing, and utilizing inventory activity information from the many points shown. [Figure 1]

ORDER STATUS REPORTING

From the moment a customer places an order until the requested product is received into the customer’s inventory—i.e., updated in the appropriate system(s)—that customer is presented with a classic challenge, that is, knowing whether they will receive what they ordered, when it is scheduled to arrive, and when it was actually delivered. Certainly, the first of these questions can be answered using purchase order acknowledgments (whether the order can be filled completely) and/or shipping notices (what was picked up by the carrier and roughly when it should arrive). Knowing whether the shipment is on time and whether it’s been delivered, however, remains a mystery for most customers unless they pick up the phone and call someone.

Even a call into the supplier’s customer support group can leave an information gap for the customer if the supplier hasn’t instituted appropriate measures to collect and make the necessary information available to that support organization. [Figure 2]

-1-

1  2  3  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
ebizQ editorial highlights and updates, compiled by ebizQ staff
  • BaaS bonus: In this podcast, Gartner Research Director Gordon Van Huizen discusses the Backend as a Service marketplace and the approach's pros, cons and challenges.
  • Cloud quiz: How much do you know about business process management in the cloud? Test yourself with this six-question cloud BPM quiz.
  • Three key steps: Clay Richardson of Forrester Research describes ways to emphasize user experience in business process design.
  • ebizQ editorial: Browse ebizQ's collection of independent editorial content, including articles, tips, Q & As, podcasts, guest columns, book excerpts and more.
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More

Featured Bloggers

Scott Cleveland's Latest Blog Posts:

Read Scott Cleveland's Blog
Adrian Grigoriu's Latest Blog Posts:

Read Adrian Grigoriu's Blog
Steven Minsky's Latest Blog Posts:

Read Steven Minsky's Blog
Noam Tamarkin's Latest Blog Posts:

Read Noam Tamarkin's Blog
Dion Hinchcliffe's Latest Blog Posts:

Read Dion Hinchcliffe's Blog
Michael Poulin's Latest Blog Posts:

Read Michael Poulin's Blog
Janne J. Korhonen's Latest Blog Posts:

Read Janne J. Korhonen's Blog

View All ebizQ Bloggers