The Insider's Guide to Next-Generation BPM
By Sumit Deshpande, Computer Associates International , 09/29/2002
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The use of mobile technologies is steadily on the increase, for both business and personal uses. Mobile phones are a common sight today, and many people own personal information management (PIM) devices or palmtop computers where they manage their schedule, contacts and other essential functions.
Employees on the move appreciate the value of staying connected with their enterprise and other resources through mobile phones. Most enterprises now have corporate mobile phone plans that make it easier for mobile employees to stay in touch and increase productivity.
With rapidly advancing technologies, transmission of data in addition to voice signals has become a popular offering of most wireless carriers today. For example, you can now receive e-mail on your mobile phone in addition to regular calls. With the growing proliferation of wireless-enabled PDAs (personal digital assistants), Blackberry mobile e-mail devices and notebook PCs, it is all the more important to ensure that the mobile employees are connected to and supported by the enterprise.
Although the terms "mobile" and "wireless" are often used
interchangeably, they are two different things:
Mobile devices are portable electronic components that are used by mobile people to do their work. It is wireless technology that facilitates employee or enterprise mobility. Mobile devices depend on wireless technology to connect to the enterprise and conduct transfer of content in order to fulfill the users' business needs.
It is not surprising that an increasing number of employees are demanding mobile support from their enterprise in order to maximize performance. Without a proper mobile strategy in place, most enterprises will fail to meet their cost and performance objectives. In fact, recent studies have shown that mobile employees connected to the enterprise are much more effective than if their enterprise did not support a mobile workplace.
For employees whose work is mostly away from their desktops, this is an important
issue. Mobile employees have a long list of enterprise capabilities needed to
support their work. Here are some basic requirements:
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