Business Process Management (BPM) can be used to focus your organization on the customer's needs by breaking processes out of the old departmental and managerial patterns. As a bonus, this streamlining of processes also tends to increase efficiency and thus decrease total cost and time spent by the company.

Today's BPM solutions go a long way towards creating a suitable framework for such a shift. While things are getting more intuitive, it's rarely an out-of-the-box experience; you still need to configure, automate and optimize the software to reap the full benefits of BPM. This guide will help you get started, from planning and evaluation to implementation and optimization.

• BPM Basics
• Designing BPM
• Monitoring, Optimizing and Automating BPM
• Languages and Standards
• BPM Resources

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BPM Basics

BPM 101 (eBizQ)
Improving central business processes is the core of most popular programs like continuous improvement, change management, total quality management and others. But it is critical to recognize that getting control of your business processes is not a technical or a business problem; it's both, and it needs to be treated accordingly.

What Are Business Processes? (Wikipedia)
This overview examines the basic principles of BPM, from Adam Smith to modern-day software solutions. The definitions span across management, operations and support layers, providing a solid foundation for understanding the goals and methods of BPM.