We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's note: Join ebizQ for BPM in Action on June 23, 2010.

Today's workers are getting used to an entirely configurable online world. Whether it's iGoogle or Facebook, they view websites as shufflable aggregators of content to be dragged, dropped and crafted as they desire. But in the workplace, this savvy set face a very different scene, where more traditional - and siloed - ways of working put a stop to the fast pace and instant access. As Generation Y continues to move through the ranks of the workplace, this demand for responsive applications that work intuitively will only accelerate further.

These IT users want simple UIs and information immediately at their fingertips. When they can search the entire web through an immaculately designed Google portal, it's hard for them to understand why this can't be transferred to their working environment. Why is completing a simple task in a business environment so much more difficult?

It seems businesses need to work harder to arm employees with these tools. There is budget in the IT department for both off-the-shelf applications and custom development, with Forrester's Annual Enterprise and SMB Software Survey predicting IT teams will spend about 35% of their budget on packaged application software, compared to 27% on the development of custom software.

And we're not just talking about one high cost application, but a multitude of systems, SaaS tools and interfaces that are being brought into the organization for users to deal with, turning their lives into a nightmare of alt-tabs and window-shuffling.

If end users can't get to grips with this multitude of apps quickly and easily, much of this vendor technology and focused in-house development that promises to revolutionize the business ends up being drastically underused - or even ignored. When it's implemented as part of mission critical processes, this can have a severe impact on productivity and business performance.

The panacea for the end user? A bespoke desktop, developed specifically for them that blends all the right applications and functionality together. Cue the hysterical laughter from the IT department at the very thought of developing every application with a specific end user in mind.

But IT managers can have an impact on how these myriad systems work together, to better arm their end users with the tools and processes to optimize their own working environment - with far less investment and hassle.


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More