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You've heard the pitch…an IT department can dramatically improve its perceived value to the enterprise by directly supporting and aligning its strategies with top business priorities…and here are the facts. This article is the second in a two-part series dedicated to helping IT organizations in small-to-medium businesses (SMBs) and midmarket enterprises accomplish just that and more with the use of emerging tools such as remote monitoring and management (RMM) technology.

The first article in this series addressed ways that IT can support business process improvement and reducing enterprise costs. This second article takes a close look at how aligning IT with business priorities and using business analytics to make data-driven decisions will help improve the overall effectiveness of an organization, improve workforce effectiveness and attract and maintain loyal customers.

Increasing the Use of Analytics

Analytics are the key to data-driven decision making. Having the ability to capture, analyze, and report on the performance of the network infrastructure is how IT can directly support this business priority and in so doing, implement a strategy for adding value and demonstrating return on investment (ROI) to senior management.

Delivering on this strategy means IT professionals need fingertip access to performance data on a wide range of network and operational issues. Examples of reports that deliver this type of critical information include:

  • Application availability - an overall assessment of service availability by device
  • Asset discovery - automatically provides a summary of discovered assets on a network
  • Capacity planning - identifies devices approaching utilization limits
  • Downtime cost impact report - demonstrates the costs associated with a service downtime for a given period
  • Incident report - a list of all incidents and escalations and acknowledgements in addition to resolution time information
  • License compliance - a list of all licensed software packages monitored by the license compliance service within the enterprise, the quantity of each that is installed, and the number of defined licenses
  • Patch level management report - provides a patch level analysis by status or type for selected devices
  • Security incident summary - a summary of all security-related events detected


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