Editor's Note: In this Q & A, ebizQ Contributing Editor Peter
Schooff talks with consultant Anatoly Belychook, who offers tips about some BPM mistakes to avoid
and BPM trends to watch. Belychook is president of Business Console, a BPM development
and consultancy firm in Moscow, Russia, as well as a frequent contributor to the
ebizQ Forum.
PS: In a recent BPM/ACM [advanced case management] debate, you said that
most of the criticisms of BPM are actually targeting not BPM itself, but BPM
done wrong. Can you tell me what constitutes BPM done right?
AB: First of all, there is a kind of a general understanding of how to
do BPM right. But the problem is that there are many small factors that can
dramatically affect your BPM initiative and actually ruin it.
One example of these I can give comes from the BPM
Common Body of Knowledge [(by the Association of Business Process Management
Professionals, CreateBooks, 2009)]. It's actually a great work. I especially
enjoyed the part devoted to enterprise BPM. But it presents implementation matters
in a very waterfall-oriented approach….This is one of the major points
that ACM pundits are attacking--and quite rightly, because if you do it in a
waterfall-like approach, then there is no room for agility, so it's not BPM,
actually.
PS: How can a single aspect of BPM done wrong kill an entire project?
AB: Well, if you approach it with the waterfall instead of agile, instead
of short development cycles, you will probably end up with a very rigid system,
which isn't a BPM system, but is, in essence, another corporate application.
Another factor: If you take the wrong process, if you try to make your project
safe and work on the process nobody cares about, then [ultimately] all your
initiatives will be ones that nobody cares about, and you will fail.
There was an interesting post from [BPM blogger and consultant] Gary Comerford
on exactly this matter quite recently. He said that there is always one key
factor for the success of your initiative. I would like to add that there may
be one
key factor for success, but there are always several key factors for
failure. This is the problem. You must know a lot and be careful about many
things at once. This is why BPM professional services are in demand.
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