Gartner Inc.'s BPM specialists aren't mincing words in their predictions about the methodology's growing importance, especially for the world's largest public companies.



Over the next few years, "BPM competencies will separate the 'haves' from the 'have-nots,'" researchers wrote in a recent report. "Those who embrace BPM can do things that others cannot. While this is true in 2010, by 2014, BPM will clearly deliver benefits to those who have the competencies and deny a peaceful sleep to those who do not."

The Stamford, Conn.-based consultancy sounded that warning again in releasing its most recent BPM forecasts for 2011 and beyond. Specifically, Gartner Research Director John Dixon predicts that "an intensifying focus on process-related skills, competencies and competitive differentiators will increasingly separate process excellence leaders from the laggards among the Global 2000."

In fact, Gartner predicts that by the end of 2014, "overlooked but easily detectable business process defects will topple 10 Global 2000 companies." By "toppling," the researchers mean that a company will be hit with one or more of the following crises:

  • Irreparable harm to its corporate reputation
  • Massive backlash from customers
  • Significant intervention or sanctions from regulators
  • And, in extreme cases, "destruction of the company as a going concern"

Gartner called its 10-company damage estimate "conservative." The report didn't speculate about specific organizations or industries that might be affected.

Process defects and corporate crises

"Broken business processes underpin major business debacles, snafus and embarrassments," Gartner vice presidents David McCoy and Jim Sinur wrote in the report. In many cases, problems such as process or compliance gaps could have been corrected early on—if someone had detected them. But too often, they go undiagnosed, "even though today's state-of-the-art BPM practices and technologies could spot many of these issues before the damage is done," the analysts note.

At the same time, many organizations lack such "early-warning process capabilities," according to a related Gartner survey of nearly 600 business and IT professionals at large companies in North America, Europe and the Asia-Pacific region. Among other things, researchers asked respondents to identify their top five priorities for BPM projects and programs. Among those surveyed:

  • Nearly 60 % didn’t place a high priority on process modeling (which Gartner views critical for achieving process visibility)
  • About 64 % didn’t place a high priority on business rule management (which the report describes as "key to fostering compliance and consistency")
  • More than two-thirds didn't place a high priority on process optimization or simulation (which the report calls "key to discovering process problems and performing 'what if' scenarios")
  • Seventy-five percent didn't place high priority on process visibility and business activity monitoring (which the analysts describe as important for increasing awareness of process-related problems.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More