We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

If you want to ruffle Connie Moore's feathers, just ask her the question that we posed in the ebizQ Forum awhile back: Why do so many BPM projects fail?

"I don't know who's pushing this idea that BPM projects are failing, but they're not," Moore, a Forrester Research vice president and research director, says in an interview. She believes that the perception may be a holdover from the early days of business processing reengineering, when some massive projects did founder due to their sheer size.

But Moore, who has specialized in BPM and related areas for years, says she's seen only a handful of BPM train wrecks since then. That said, she acknowledges: "I do see them getting stuck sometimes."

Moore offers the following advice for preventing BPM projects from stalling out:

Speed up process modeling. Often, project teams spend far too long modeling both the existing (or "as-is") process and the desired (or "to-be") one, Moore says. In fact, the biggest BPM failure she's seen involved a company that spent a couple of years on process modeling. She recommends cutting the total time for both efforts from months to weeks. Once the process is in place, you can make incremental improvements as needed--say, every week or so --with major updates less frequently—say, every three to six months.

Know where to begin. Should you address an entire process at once—or break it into smaller parts and tackle them piece by piece? Moore recommends taking the following factors into consideration in deciding about the scope of process improvement: strategic goals, available process skills, the level of executive sponsorship and the ability to demonstrate success with previous process initiatives.

Let business drive the initiative. Often, says Moore, IT professionals who understand BPM's value try to enlist their business counterparts' support. When that doesn't work, those professionals may try to drive BPM from within IT. That, she says, is a big mistake. After all, the "b" in "BPM" stands for "business." The best bets for BPM success: enlisting a business-side champion, establishing clear business objectives and measuring business performance.

Develop a strong process-improvement methodology. BPM isn't just a technology, Moore says--it's a discipline rooted in continuous process improvement. And organizations that have achieved true business transformation often attribute their success in large part to relying on methodologies such as Lean and Six Sigma. Some organizations have even developed custom combinations of the two.


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More