By making the right IT choices, the soft market of the P&C industry has managed to avoid the historic trend of industry-wide underwriting losses.

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About the Authors

Top insurance industry adviser Deborah Smallwood is ebizQ's Insurance Community Manager. Deb's focus is on transforming insurance companies into agile, business-driven enterprises where IT enables business value.

As Community Manager, SMA, Inc will blog and podcast to keep the ebizQ community fully informed on the latest news and breakthroughs relevant to insurance. They will also be responsible for publishing press releases, covering briefings, writing feature articles and sourcing content from other analysts, industry associations and vendors for publication on ebizQ. Finally, each week, they will compile the most important news and views in an e-mail newsletter for ebizQ's ever-growing insurance community.

Focusing on the needs and challenges of today's insurance world, SMA, Inc is a strategic advisory firm that offers a unique blend of research, advisory and consulting services for both insurance companies and solution providers. By leveraging best practices from both the management consulting and research advisory disciplines, SMA's service offerings are prime for companies eager and ready to embrace change and achieve their full business potential.

As Founder of SMA, Inc, Deborah Smallwood has held leadership roles with Liberty Mutual, KPMG LLP, and TowerGroup, where she consistently found new ways to leverage technology in achieving optimal business performance. Her skill set includes business strategy, the development of business and IT roadmaps, and the delivery of application software. Prior to Smallwood Maike, Deb served as Chief Transformation Officer (CTO) for a P&C, mid-tier regional carrier and was the Managing Director of the Insurance Practice at TowerGroup.

Partner, Karen Furtado brings a wealth of industry knowledge to SMA. She spent 25 years at CGI, focused in insurance. Her specific areas of expertise include product development, complex system implementations, vendor selection processes, project management and business and IT outsourcing services. Her passion is working with both technology providers and carriers to deliver high-value solutions for core issues facing the industry. Karen actively participates as an industry speaker.

More by Deborah Smallwood

"Both at IBM and at ACORD, I had the opportunity to be involved early in the development of SOA, particularly as it applies to the insurance industry. I know what it means to think 'service-oriented,' and I'm excited about helping our clients at Smallwood Maike develop this new mindset...and reap the rewards that will follow." ...Cindy Maike


A co-founder of Smallwood Maike, Cindy Maike brings clients a wealth of insurance and financial services experience, grounded in the business but reaching deeply into the technology. Prior to Smallwood Maike, in a variety of leadership positions at IBM and ACORD, she honed her skills in business architecture, development/standards, global software marketing, business strategy, management consulting, business architecture, and IT strategy. She has also been and continues to be an advocate and active participant in the development of insurance industry business architecture, process modeling, and information standards.

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