We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

When The Hanover Insurance Group decided to build a secure web portal for its insurance agents, it sought to convert its policy documents to a web-presentable format. One of the requirements Hanover insisted upon: the installation process must be documented, highlighting tasks and settings that were specific to Hanover’s environment. Hanover wanted its own IT staff to be able to install new environments in the future, without calling for outside assistance.



This forward thinking on the customer’s part highlights an important issue to consider when implementing your integration project. Software exists to solve business problems, and new business problems crop up all the time. You may have purchased the software to solve a particular problem, and then later discover that you need it to solve something else.

If you’ve maintained a positive relationship with your vendor, you can get them to come back to the site and customize the environment for you. Sometimes this is even desirable, if you don’t have the time or resources to do the work yourself. But other times, financial constraints may force you to keep the number of billable days to a minimum. What you want are “do-it-yourself” integration tools: software that your own people can change and customize as new problems arise.

This is particularly important if you have a small IT staff. As an example, let’s look at the case of U.S. Financial Life Insurance. In 2003, USFLI needed to synchronize agent commission payments with that of its parent company. The problem was that USFLI had an IT staff of only six people. Erik Simmons, VP of New Business and MIS, said a complete system overhaul would have overwhelmed them: “I really needed someone to come and provide me with an off-the-shelf solution and the training to get the job done.”

Simmons wanted a solution that would do two things: give his team the tools to complete the project quickly and efficiently; and have software onsite for additional coding when the need arose. After researching several options, he chose a software solution which would transform their data into ACORD XMLife, a standard used by the insurance industry. This gave his team a faster and more reliable way to transmit data to the parent company.

Simmons’ team completed the project in just four days—half a day of installation, one day of training, and two and a half days to develop templates for the commission reports. The benefit of the templates is that they are fully customizable, so USFLI can change them or develop news ones as needed.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More