We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

As a consumer I find it both odd and troubling that many retailers are least organized the closer they get to the end customer. Think about it. Retailers have long had supply chain improvement initiatives in place. In fact, they continue to roll out additional programs in the attempt to elevate the efficiency, timeliness, and accuracy of their interactions with those in their supply chain. They’ve long had warehouse management systems (WMS) in their distribution centers (DCs) to ensure minimum handling and turn-around times for in- and outbound inventory. And, yes, they’ve certainly invested in upgrades to their point of sale (POS) systems to improve the checkout experience—including the ability for consumers to exercise self checkout and save time.

But, when it comes to the management of inventory inbound to and within the store—something that affects retailers’ top and bottom lines and each of us as consumers—many retailers remain largely in the dark ages. In fact, a GMA study reported that, “The majority of out of stock reduction opportunities depend on improved store level inventory accuracy and replenishment procedures”.*1 So, wouldn’t it be nice if retailers would employ within their stores the same level of inventory management sophistication that they use in their distribution centers? What would that world look like? Fortunately, this need not be a theoretical discussion. Retailers are, in fact, implementing WMS functionality across and within their stores—treating them as not just selling vehicles, but repositories of inventory that must be individually and holistically managed. And, they and their customers are much the better for it.


As I interact with retail outlets as a consumer, it’s tough for me not to analyze how well they run their stores. Being in the business of providing business performance improvement solutions, it’s tough not to notice examples where they could reduce cycle times, errors, and inefficiencies while raising service levels and overall customer satisfaction. As a consumer, I often find myself analyzing the effectiveness—or lack thereof—of those retailers I visit. One clear observation that’s struck me—whether I’m in a grocery store, a department store, a discount big box, specialty store, etc.—is that inventory management remains a relatively manual—and poorly executed—function in most stores. And, when you speak privately with many retailers, they will candidly admit that this is the case.


1  2  3  4  5  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More