We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Twenty billion dollars in new claims from Hurricane Isabel, lowered reserve levels, and other bottom line-threatening factors are prompting insurance companies to strongly consider the benefits of rules-based Business Process Management to save money and deal with new competitive threats.

In the ebizQ webinar Simply Smart BPM Difference, part of the Simply Smart BPM -- A Great Insurance Policy series sponsored by Pegasystems, a trio of industry experts outlined the best practices of “smart BPM,” which cuts costs and boosts agility by enabling business changes to be made at the process level and then automated at the system level.

“Process is not something new,” noted ebizQ Vice President for Strategic Services Beth Gold-Bernstein, who described how better technological tools enabled three large software, apparel and high-tech manufacturers to realize impressive ROI through reduced errors, better inventory control and improved B2B processes, respectively.

“Business Process Management is becoming so important in organizations that it's like the word ‘snow’ for Eskimos. We have many acronyms now, and it's important to understand that they're not all the same thing,” Gold-Bernstein said.

She then melted some of that snow, defining and distinguishing from one another BPM (Business Process Management), BPI (Business Process Integration), WSO (Web Services Orchestration), BPA (Business Process Automation), BAM (Business Activity Monitoring), Workflow and Document Management.

In smart BPM, explained Gold-Bernstein, “the underlying application performs the base functions, but the flow of control across components and applications in the end-to-end process represents the way the way the business is conducted.”

Managing a dynamic enterprise’s processes from a central repository keeps costs down but can be difficult, especially when multiple managers or controls from outside the organization are involved, she added.

IBM Vice President for Insurance Rob Spencer described how insurance companies are struggling to adapt their numerous multi-step, paper-based, error-prone, manual-labor-intensive procedures to a challenging business environment, highlighted by the enormous potential claims stemming from Hurricane Isabel.


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More