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Aberdeen's current report on business process management (BPM) demonstrates that best-in-class companies are working to build an information culture around BPM usage in order to spread process management capabilities to a wider audience in the organization and ultimately achieve substantial reductions in operating costs. Leveraging a wide range of organizational capabilities, best-in-class companies were able to drive marked improvements in customer service and process waste reduction. This report is based on feedback from 225 end-user organizations worldwide.

The challenge of operational excellence

The growth in the use and applicability of enterprise software has generated productivity and efficiencies for many companies. However, as a common side effect to this expansion, some organizations are left with a confusing web of heterogeneous systems, and as a result have little or no visibility into their business processes. The first wave of BPM tools provided sorely needed integration capabilities but were costly, resource intensive, and not for the technically faint of heart.

In order to gain even better visibility into their operational processes and deliver that visibility to the key business decision makers, organizations are now looking to a new generation of BPM solutions that strip away the need for programming expertise and make BPM deployment far more palatable to a broader range of users. While many companies still have reservations about BPM deployment, the bulk of survey respondents face an onslaught of business challenges that drive them to invest resources in a process management strategy. Particularly in light of today's volatile economy, many organizations are looking to trim the fat off their operations and drive out any unnecessary cost. The research validates this notion by revealing that cost reductions are absolutely top of mind for business executives looking into BPM initiatives (Figure 1).

Figure 1: Top Pressures Driving a Focus on Process Management

Source: Aberdeen Group, November 2008


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