The Insider's Guide to Next-Generation BPM
By Ayal Steiner, Director of Product Management, ActionBase , 11/19/2008
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Let's talk efficiency, let's talk simplicity and leave the big words to others. Bottom line, from all the available pieces of technology on my laptop, nothing -- and I mean nothing -- compares to e-mail. We can reach anyone around the world in a split second, send any file, share ideas and get feedback. E-mail is our way to communicate and work together daily that is always tied to a business process being carried out in the organization. But in all actuality, e-mail is a problem. Basex Research recently estimated that businesses lose $650 billion annually in productivity due to unnecessary e-mail interruptions and overload.
E-mail management
The latest trend amplified by recent market events is the growing need for governance and control over the human work being carried out around business processes and day-to-day operations. From how a loan is granted to how an oil rig is approved for drilling, there is a concrete need to manage and control human work and make sure it adheres to standards, regulations and best practices.
Facing the harsh times ahead, CIOs will be required to provide solutions that will cut costs, make processes more efficient and provide managerial visibility, control and compliance with regulations and governance acts. But what is the right type of solution? Consider the following simple scenario. A corporate VP receives a full report from internal control containing all findings from the recent audit review. How can they manage and track these findings to completion? What set of patterns, systems or tools can we offer them in this tedious task of orchestrating this process? Most managers will say this: "Well... I guess I will probably e-mail the people I need in the process... or maybe put an Excel sheet on a fileshare..." Sound familiar?
The human process
Human processes are business processes that generate a business outcome heavily dependent on interactions between people. These are the most prevalent kind of processes that knowledge workers take part in. Much of the work of these processes is around the communication, coordination and management aspects of the business process. Currently most human processes in business are executed using standard productivity tools (e.g. Microsoft Office), e-mail (e.g. Outlook), spreadsheet lists and meetings.
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