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Untitled Document The term information technology (IT) is beginning to look well past its sell-by date. The recent events in the financial markets have raised serious questions about just where was "IT" and the vendor promises to provide more reliable information in real time, when action could be taken. Business process management (BPM) was a hope that just maybe the industry recognized the need to put people first where source information is created. Yet we have had cataclysmic failure in understanding just what was happening.

Last week it was reported in the press in the UK that the Queen called the global financial crisis "awful" -- and asked why nobody had seen it coming. The response by Her Majesty’s guide as reported in the article speaks volumes LSE's (London School of Economics) Professor Luis Garicano told her: "At every stage, someone was relying on somebody else and everyone thought they were doing the right thing." It is clear people were out of control. Where were the controls and the real time reports on risk as it was created or accepted by the many others in the information 'food chain'?

Dennis Byron has in a recent BPM VIEWPOINT on ebizQ.net raised some relevant issues asking what is "BPM". Is it a Business Process Management Product, Feature or Function? Looking back to the start of the use of BPM, the concept held hope it was a discipline that should be focusing on helping people who are the source of all new information in any business, government activity or similar organization. But the suppliers just do not get it. They have created monsters that are quite alien to the way business actually runs.

I have been following a debate about the demise of "IT" and the need to focus towards Business Technology "BT". This took me to George Colony founder and CEO of Forrester Research. I have his permission to quote his view that he expressed to me

"If we don't get from IT to BT we're going to have more disasters like our present mortgage meltdown. Why? Because IT creates impenetrable systems that human beings can't manage. BT is about human beings back in control".


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