http://www.ebizq.net/topics/financial_services/?rss Financial Services integration is being used for such initiatives as StraightThrough Processing STP and T settlement of trades The SarbanesOxley law is driving many organizations to implement integration solutions to document monitor and certify their financial processes Copyright 2008 ITQuadrant, Inc. All Rights Reserved editor@ebizq.net webmaster@ebizq.net en-us http://www.ebizq.net/web_images/ebizqnews.gif http://www.ebizq.net/?rss Tue, 08 Apr 2008 07:00:00 EST Learn more about how open source software needs to develop more specificity and what the circumstances are in a number of industries including the financial services sector http://www.ebizq.net/topics/financial_services/features/9334.html?rss http://www.ebizq.net/topics/financial_services/features/9334.html?rss Mon, 23 Aug 2004 17:48:00 EST As data integration has gone from relatively primitive to a critical need of organizations the factors influencing the success of such efforts have also evolved in number and complexity Here Sterling Commerces Terry Noreault highlights key points to ponder as you mull the solution your company needs http://www.ebizq.net/topics/financial_services/features/5038.html?rss http://www.ebizq.net/topics/financial_services/features/5038.html?rss Mon, 26 Jul 2004 08:00:00 EST What a difference a little IT Insight stemming from advanced BAM could make for online banking providing a way to detect illegal online activities even as they happen or soon thereafter according to IT guru Stanford professor and ebizQ columnist David Luckham He says the technology is evolving toward that point and could get there with a push from bankers in just one example of what IT awareness by enterprises could mean http://www.ebizq.net/topics/financial_services/features/4891.html?rss http://www.ebizq.net/topics/financial_services/features/4891.html?rss Mon, 19 Jul 2004 08:00:00 EST Basel II and SarbanesOxley are just two of the stressors prompting them to seek increasingly agile and costeffective integration platforms How are they coping and how might their approaches apply to other sectors PolarLake CEO Ronan Bradley and Nigel Thomas of Lynton Research fill us in http://www.ebizq.net/topics/financial_services/features/4842.html?rss http://www.ebizq.net/topics/financial_services/features/4842.html?rss Mon, 12 Jul 2004 08:00:00 EST For both the business and IT sides of enterprises as explained by BEAs Mark Atherton and Peter Linkin in a recent ebizQ webinar outlined here They show how servicedriven enterprises can benefit your company helping to align the very business and IT realms they help http://www.ebizq.net/topics/financial_services/features/4809.html?rss http://www.ebizq.net/topics/financial_services/features/4809.html?rss Mon, 28 Jun 2004 08:00:00 EST The need for access to the right integrated information by the right people at the right time has never been more pressing among enterprises but asserts The Open Groups Dr Chris Harding current technology isnt quite able to provide it Whats the solution Dr Harding proposes one here http://www.ebizq.net/topics/financial_services/features/4740.html?rss http://www.ebizq.net/topics/financial_services/features/4740.html?rss Mon, 10 May 2004 08:00:00 EST As businesses become more processcentric and managing those processes becomes more critical the need is arising for a new Clevel executive asserts Staffwares Chris Phillips The Chief Process Officer Here he argues that creating such a role makes compelling business sense http://www.ebizq.net/topics/financial_services/features/4372.html?rss http://www.ebizq.net/topics/financial_services/features/4372.html?rss Mon, 12 Apr 2004 08:00:00 EST Its easy to buy packaged solutions that lead to your company behaving much as its competitors do even if those packages are later customized But BPM expert John Hamilton of Computer Sciences Corporation says the key to your organization distinguishing itself lies in unique business processes which are most readily achieved through BPM http://www.ebizq.net/topics/financial_services/features/4179.html?rss http://www.ebizq.net/topics/financial_services/features/4179.html?rss Mon, 12 Apr 2004 08:00:00 EST Rulesbased BPM helps make enterprises more agile so they can adapt to change more readily That ruleofthumb was described in detail in a recent ebizQ webinar summarized here in which Pegasytems strutted its newest BPM stuff http://www.ebizq.net/topics/financial_services/features/4184.html?rss http://www.ebizq.net/topics/financial_services/features/4184.html?rss Mon, 15 Mar 2004 12:00:00 EST For all the buzz around SarbanesOxley a recent Aberdeen Group survey found business managers more concerned about the bigger compliance picture And Aberdeen has specific recommendations about making SOX a component of overall enterprise cost compliance initiatives http://www.ebizq.net/topics/financial_services/features/3964.html?rss http://www.ebizq.net/topics/financial_services/features/3964.html?rss Mon, 02 Feb 2004 08:00:00 EST The impact of paperladen business processes is no paper tiger for financial services firms Indeed it can be a real bear of a problem But Mandy Chepeka of PureEdge Solutions says XMLbased eforms are providing such firms with the ticket to automated processes and their many effiencies http://www.ebizq.net/topics/financial_services/features/3697.html?rss http://www.ebizq.net/topics/financial_services/features/3697.html?rss Mon, 26 Jan 2004 08:00:00 EST Traditional BPM software was fine as far as it went but didnt go far enough according to ebizQ columnist David A Kelly He notes that many BPM vendors have taken their wares to the next level by working business rules considerations into the decisionmaking mix http://www.ebizq.net/topics/financial_services/features/3641.html?rss http://www.ebizq.net/topics/financial_services/features/3641.html?rss Mon, 22 Dec 2003 08:00:00 EST Businessenabling software vendors tracked by investment banking firm TripleTree ended last month with their enterprise valuetorevenue ratios showing very little change from October Most inched higher some stayed put and some crept southward Content management moved most losing ground http://www.ebizq.net/topics/financial_services/features/3500.html?rss http://www.ebizq.net/topics/financial_services/features/3500.html?rss Mon, 17 Nov 2003 08:00:00 EST Businessenabling software makers had a stellar month in October The integration software business intelligence and ERP sectors had starring roles seeing their enterprise valuetorevenue ratios leap Most others also rose Investment banking firm TripleTree gives and looks behind the numbers http://www.ebizq.net/topics/financial_services/features/3306.html?rss http://www.ebizq.net/topics/financial_services/features/3306.html?rss Mon, 20 Oct 2003 08:00:00 EST Businessenabling software makers couldnt carry the sizzle of August into fall as most saw their enterprise valuetorevenue ratios move in a very narrow range Security and telecom vendors fared best and large platform makers pulled up the rear according to investment banking firm TripleTree http://www.ebizq.net/topics/financial_services/features/3056.html?rss http://www.ebizq.net/topics/financial_services/features/3056.html?rss Fri, 03 Oct 2003 04:09:00 EST The financial services industry is fiercely competitive and The AlignIT Groups Stephen Ross observes that technology in general and business process integration in particular have emerged as evermore pivotal differentiators as firms seek to win and retain customers http://www.ebizq.net/topics/financial_services/features/2931.html?rss http://www.ebizq.net/topics/financial_services/features/2931.html?rss Mon, 29 Sep 2003 08:00:00 EST Financial firms cant rest on their SWIFT implementationrelated laurels says Vitrias John Parker He notes changes to the standard are coming swiftly and says firms will have to be just as swift to stay up to speed Parker also pans pointtopoint implementations and lauds those based on BPM http://www.ebizq.net/topics/financial_services/features/2885.html?rss http://www.ebizq.net/topics/financial_services/features/2885.html?rss Mon, 29 Sep 2003 08:00:00 EST And that explains AMR Researchs Eric Austvold isnt just for known regulations related to passive process documentation but for future active compliance as AMR calls it Austvold also suggests three ready sources of BPM software http://www.ebizq.net/topics/financial_services/features/2887.html?rss http://www.ebizq.net/topics/financial_services/features/2887.html?rss Mon, 22 Sep 2003 09:00:00 EST Whats an Integration Competency Center whats it got to do with an enterprise nervous system how can it help your organizations integration efforts and what benefits would result Gartners Roy Schulte gave valuable insight on that and more in a recent ebizQ webinar summarized here http://www.ebizq.net/topics/financial_services/features/2807.html?rss http://www.ebizq.net/topics/financial_services/features/2807.html?rss Tue, 16 Sep 2003 11:57:00 EST You cant get the answer right if youre not clear on the question ebizQs Beth GoldBernstein and integration guru Bill Ruh are writing a book on integration best practices and early on they examine the prime movers for integration projects how to define business requirements and how to measure success http://www.ebizq.net/topics/financial_services/features/2791.html?rss http://www.ebizq.net/topics/financial_services/features/2791.html?rss Mon, 15 Sep 2003 09:00:00 EST Stocks were as hot as the weather for most of them as enterprise valuetorevenue multiples climbed moderately to strongly The supply chain mobile security and business intelligence sectors fared particularly well Investment banking firm TripleTree looks beneath the numbers http://www.ebizq.net/topics/financial_services/features/2764.html?rss http://www.ebizq.net/topics/financial_services/features/2764.html?rss Mon, 15 Sep 2003 09:00:00 EST The benefits of becoming a realtime enterprise are many and are becoming more and more apparent and widely acknowledged In a recent ebizQ webinar our own Beth GoldBernstein and CommerceQuest President and COO Lee White discussed a bunch of them http://www.ebizq.net/topics/financial_services/features/2767.html?rss http://www.ebizq.net/topics/financial_services/features/2767.html?rss Mon, 18 Aug 2003 00:00:00 EST It was kind to the stock market as a whole and businessenabling software makers were no exception Most saw their enterprise valuetorevenue multiples rise according to investment banking firm TripleTree Companies in the mobile healthcare telecom and security sectors fared particularly well http://www.ebizq.net/topics/financial_services/features/2556.html?rss http://www.ebizq.net/topics/financial_services/features/2556.html?rss Mon, 04 Aug 2003 00:00:00 EST The Robert Frances Group says vendor hype surrounding SarbanesOxley is almost deafening Yet an RFG survey finds IT execs hear more noise than see products that truly help with SarbanesOxley compliance Indeed RFG asserts that existing technologies can probably do most of the compliance trick provided an enterprise is truly elastic http://www.ebizq.net/topics/financial_services/features/2440.html?rss http://www.ebizq.net/topics/financial_services/features/2440.html?rss Mon, 21 Jul 2003 00:00:00 EST Despite the strong performance by the stock market as a whole last month shares of businessenabling software providers were fairly flat according to investment banking firm TripleTree The biggest movers in terms of enterprise valuetorevenue multiples saw them fall content management companies by fourtenthsofapoint and large platform vendors by threetenths Every other sector stayed the same or moved up or down by a tenthofapoint http://www.ebizq.net/topics/financial_services/features/2231.html?rss http://www.ebizq.net/topics/financial_services/features/2231.html?rss Mon, 14 Jul 2003 00:00:00 EST The SarbanesOxley Act is compelling public companies to direct the focus of their financial analysis tools at the financial value chain sooner than they expected Most of them cant handle these accelerated time frames on their own And in this InSight report Aberdeen Group analyst Alex Veytsel says choosing the right vendor to help them will be key to meeting the new federal disclosure standards http://www.ebizq.net/topics/financial_services/features/2223.html?rss http://www.ebizq.net/topics/financial_services/features/2223.html?rss Mon, 07 Jul 2003 00:00:00 EST Operational systems serving the financial value chain have traditionally worked separately from financial analytic software because their architectures and business functions have been different But new federal rules governing corporate reporting and disclosure are demanding an analysis of many more details about a companys key transactions precisely those found in FVCM systems So says Aberdeen Group analyst Alex Veytsel in this InSight report the time is ripe for a closer link between the transactional and the analytical http://www.ebizq.net/topics/financial_services/features/2045.html?rss http://www.ebizq.net/topics/financial_services/features/2045.html?rss Mon, 07 Jul 2003 00:00:00 EST Publicly traded companies are dishing out significant dollars to comply with the SarbanesOxley Acts strict reporting requirements But complying with the new law could reap benefits for companies far beyond the SarbanesOxley arena as this ebizQ webinar summary illustrates http://www.ebizq.net/topics/financial_services/features/2193.html?rss http://www.ebizq.net/topics/financial_services/features/2193.html?rss Mon, 23 Jun 2003 00:00:00 EST The realtime enterprise is not a trend that companies can afford to wait out As the competition speeds up companies will need to keep up or perish So says ebizQs Vice President for Strategic Services Beth GoldBernstein With that in mind she points to ten areas companies must carefully cultivate in order to flower into a realtime enterprise http://www.ebizq.net/topics/financial_services/features/2052.html?rss http://www.ebizq.net/topics/financial_services/features/2052.html?rss Mon, 16 Jun 2003 00:00:00 EST Indeed it was Every businessenabling software sector tracked by investment banking firm TripleTree saw its enterprise valuetorevenue multiple rise Standouts included supply chain management security wireless enterprise content management and financial services apps vendors TripleTree says it appears that many of the leading companies have successfully realigned their business models to account for the current pace of IT spending http://www.ebizq.net/topics/financial_services/features/2058.html?rss http://www.ebizq.net/topics/financial_services/features/2058.html?rss Mon, 19 May 2003 00:00:00 EST It was an up April for shares of businessenabling software vendors according to investment banking firm TripleTree All but the healthcare sector saw their enterprise valuetorevenue multiples rise The supply chain management and telecomm sectors were standouts and other strong gainers included customer relationship management business intelligence content management and financial services http://www.ebizq.net/topics/financial_services/features/1458.html?rss http://www.ebizq.net/topics/financial_services/features/1458.html?rss Mon, 12 May 2003 00:00:00 EST With interenterprise integration a coveted next step for the financial services community Web services may finally offer a viable STP mechanism thats both economically prudent and accessible to all Here Gary Maier of IONA explores how Web services could provide true servicelevel integration by leveraging popular standard Internet protocols http://www.ebizq.net/topics/financial_services/features/1462.html?rss http://www.ebizq.net/topics/financial_services/features/1462.html?rss Mon, 21 Apr 2003 00:00:00 EST March was much the same as February for businessenabling software makers according to investment banking firm TripleTree Most saw their enterprise valuetorevenue multiples dip eversoslightly or stay the same Only security and wireless wares makers bucked the trend with their ratios rising a touch All in all says TripleTree Iraq took center stage and IT was on the backburner for stock marketeers http://www.ebizq.net/topics/financial_services/features/1474.html?rss http://www.ebizq.net/topics/financial_services/features/1474.html?rss Mon, 17 Mar 2003 00:00:00 EST Businessenabling software providers had a somewhat dreary February according to investment banking company TripleTree Most enterprise valuetorevenue multiples in the space inched down or stayed the same Here we present an indepth review and analysis by TripleTree of Februarys trends including a look at the building momentum surrounding offshore services and development as IT firms seek to leverage global resources http://www.ebizq.net/topics/financial_services/features/1494.html?rss http://www.ebizq.net/topics/financial_services/features/1494.html?rss Mon, 03 Mar 2003 00:00:00 EST In a forthcoming book renowned integration expert and new ebizQ columnist David S Linthicum puts integration in perspective showing where it is and where its headed One such direction he says clearly is solutions for specific verticals In this chapter from Next Generation Application IntegrationFrom Simple Information to ServiceOriented Models late Addison Wesley Longman Linthicum explores integrations present and future penetration in Finance Healthcare and Manufacture Retail and Distribution MRD http://www.ebizq.net/topics/financial_services/features/1499.html?rss http://www.ebizq.net/topics/financial_services/features/1499.html?rss Tue, 18 Feb 2003 00:00:00 EST Businessenabling software providers began the year with a narrowly mixed month according to investment banking company TripleTree Most saw their enterprise valuetorevenue multiples move up or down by only one or two tenths of a point or stay the same Noteworthy exceptions included the business intelligence apps sector whose ratio rose fourtenths of a point ERP which went up threetenths and financial services which dropped by sixtenths The integration software space stayed steady Here we present TripleTrees indepth review and analysis of Januarys trends http://www.ebizq.net/topics/financial_services/features/1509.html?rss http://www.ebizq.net/topics/financial_services/features/1509.html?rss Mon, 10 Feb 2003 00:00:00 EST Straightthrough processing is a paradigm that goes far beyond a change in technology An effective STP implementation will alter a firms organizational structure daily business processes and technical architecture This paper by Tom Shaw of IBM looks at the driving forces behind STP and its impact on the securities industry http://www.ebizq.net/topics/financial_services/features/1514.html?rss http://www.ebizq.net/topics/financial_services/features/1514.html?rss Mon, 06 Jan 2003 00:00:00 EST In November the SWIFT network will require users to migrate from the legacy ISO standard to ISO This article by Gert Raeves of HelioGraph looks at the advantages of the new standard and discusses how to prepare for the transition It also explores the risks and rewards that confront anyone who adopts this mother of all standards http://www.ebizq.net/topics/financial_services/features/1638.html?rss http://www.ebizq.net/topics/financial_services/features/1638.html?rss Mon, 06 Jan 2003 00:00:00 EST Tight times demand efficiency Many companies must produce more goods and services make their customers happier and improve their bottom lines all with smaller staffs and shrinking budgets How can you hope to do all that Integration can be a big help Here ebizQ analyst Dave Kelly uses Intel as an example of a company maximizing integrations potential http://www.ebizq.net/topics/financial_services/features/1636.html?rss http://www.ebizq.net/topics/financial_services/features/1636.html?rss Mon, 30 Dec 2002 00:00:00 EST The clock is ticking as IT departments of financial institutions rush to implement solutions to comply with the everchanging and multiplying rules stemming from the new antiterrorism law Here Billy Ho a Sybase senior vice president outlines the urgency and complexity of getting up to PATRIOT Act speed http://www.ebizq.net/topics/financial_services/features/1640.html?rss http://www.ebizq.net/topics/financial_services/features/1640.html?rss Mon, 30 Dec 2002 00:00:00 EST Once considered too complex and too lowvolume for automation corporate actions processing is being reevaluated by financial services firms according to John Wilson director of the CityIQ consultancy Wilson discusses the drivers and the technologies behind this trend http://www.ebizq.net/topics/financial_services/features/1641.html?rss http://www.ebizq.net/topics/financial_services/features/1641.html?rss Sat, 21 Dec 2002 00:00:00 EST The move to a tradedateplusoneday settlement cycle is being planned for June Here John Bertrand of Misys discusses the difficulties in making the move http://www.ebizq.net/topics/financial_services/features/1644.html?rss http://www.ebizq.net/topics/financial_services/features/1644.html?rss Sat, 21 Dec 2002 00:00:00 EST Businessenabling software providers generally saw their stockpricetorevenue ratios rise Integration apps providers as well asCRM SCM and ERP companies fell into that category So did business intelligence security software development portal development and systems management companies Only procurement and wirelessmobile Internet firms failed to gain ground http://www.ebizq.net/topics/financial_services/features/1645.html?rss http://www.ebizq.net/topics/financial_services/features/1645.html?rss Mon, 02 Dec 2002 00:00:00 EST Over the next year or so the focus of IT spending in the financial services industry will be on three key areas says Mercators Thracy Varvoglis With T compliance currently on the back burner he believes financial service firms will direct their IT dollars toward risk management CRM technology and improving straightthroughprocessing capabilities http://www.ebizq.net/topics/financial_services/features/1653.html?rss http://www.ebizq.net/topics/financial_services/features/1653.html?rss Mon, 16 Sep 2002 00:00:00 EST Customers are more concerned than ever about how well businesses are safeguarding their personal information and savvy ecommerce companies are working to improve their privacy policies and technologies Here Arvind Krishna of IBMs Tivoli Software offers guidelines for developing a better privacy strategy and he looks at some emerging technologies that can help make your customers feel safe http://www.ebizq.net/topics/financial_services/features/1695.html?rss http://www.ebizq.net/topics/financial_services/features/1695.html?rss Sun, 01 Sep 2002 00:00:00 EST In the financial services industry supply chain integration is a critical and ongoing challenge Here Michael Jackman of Interlinq explains how financial services organizations can successfully accomplish supply chain integrationadvice that can easily apply to any supply chain integration effort http://www.ebizq.net/topics/financial_services/features/1621.html?rss http://www.ebizq.net/topics/financial_services/features/1621.html?rss Mon, 12 Aug 2002 00:00:00 EST Perhaps nowhere is CRM more critical to business success than in the financial services industry The latest trends in this area says PeopleSofts Chris Yaldezian are more analytical capabilities and a holistic view of all products channels and customers In this article he explains the evolution of CRM in financial services http://www.ebizq.net/topics/financial_services/features/1620.html?rss http://www.ebizq.net/topics/financial_services/features/1620.html?rss Mon, 08 Apr 2002 00:00:00 EST Required implementation of tradedayplusone capability for processing financial transactions is just around the corner for brokerages and other financial services companies In this paper Ray Nissan of Cybermation outlines the requirements and challenges involved in implementing T systems http://www.ebizq.net/topics/financial_services/features/1618.html?rss http://www.ebizq.net/topics/financial_services/features/1618.html?rss Mon, 04 Mar 2002 00:00:00 EST Even the best business continuity plan is of little value if it cant be successfully managed during an actual emergency eBusiness operations management demands its own strategy particularly for highrisk missioncritical operations such as financial services Here InterOPS Management Solutions explains the key requirements for such a strategy http://www.ebizq.net/topics/financial_services/features/1617.html?rss http://www.ebizq.net/topics/financial_services/features/1617.html?rss Mon, 04 Feb 2002 00:00:00 EST Authentication is a critical factor in the success of online transactions In this paper Garrett Macey of the Financial Services Technology Consortium examines the key attributes of any ecommerce security solution and the requirements for developing a common authentication framework for online financial services http://www.ebizq.net/topics/financial_services/features/1616.html?rss http://www.ebizq.net/topics/financial_services/features/1616.html?rss Mon, 14 Jan 2002 00:00:00 EST TIBCOs acquisition of Talarian its leading realtime messaging competitor in the financial services industry seems to be geared more at expanding its customer base than its technology base http://www.ebizq.net/topics/financial_services/features/1615.html?rss http://www.ebizq.net/topics/financial_services/features/1615.html?rss Sun, 30 Dec 2001 00:00:00 EST Sometimes messageoriented middleware goes beyond general purpose HelioGraph is one company that has made its living providing specialized MOMsin this case MOM for the financial services market http://www.ebizq.net/topics/financial_services/features/1614.html?rss http://www.ebizq.net/topics/financial_services/features/1614.html?rss Sun, 16 Dec 2001 00:00:00 EST The ability to conduct financial transactions electronically has led to the evolution of the concept of virtual banking via the Web But Internet banking for both consumers and corporate clients still has a few obstacles to overcome Jai Ganesh of the Indian Institute of Management at Bangalore examines the general technologies and legal structures supporting Internet banking http://www.ebizq.net/topics/financial_services/features/1613.html?rss http://www.ebizq.net/topics/financial_services/features/1613.html?rss Mon, 10 Dec 2001 00:00:00 EST US financial services firms face a deadline to move to a tradedayplusone T cycle for processing trades To meet this requirement the industry will invest some billion in IT infrastructure applications training development and delivery servicesmuch of it related to straightthrough processing STP technology Here Accentures Stanley Young and John Moran discuss the need for STP in the securities industry http://www.ebizq.net/topics/financial_services/features/1612.html?rss http://www.ebizq.net/topics/financial_services/features/1612.html?rss Mon, 19 Nov 2001 00:00:00 EST Time is critical in financial trading In an effort to speed purchases and in some cases cut out the middleman broker buyside securities traders have sought electronic methods for making investments Brian ScottQuinn director of the International Securities Market Association Centre explains the issues facing buyside securities traders and examines some of the online systems that have emerged to serve buyers http://www.ebizq.net/topics/financial_services/features/1611.html?rss http://www.ebizq.net/topics/financial_services/features/1611.html?rss Mon, 15 Oct 2001 00:00:00 EST Earlier this year the Object Management Group announced a new distributed systems architecture dubbed the Model Driven Architecture MDA To give developers and IT managers a better idea of what it is and how it can be applied in actual development environments veteran editor and software analyst Paul Harmon looks at how the Wells Fargo financial services company is implementing the MDA http://www.ebizq.net/topics/financial_services/features/1610.html?rss http://www.ebizq.net/topics/financial_services/features/1610.html?rss Tue, 29 May 2001 00:00:00 EST The ebusiness software and services markets need to get vertical according to hightech investment banking firm Cherry Tree Co Its latest report looks at several key industriesfrom finance to healthcare to telecommunicationsand explores the opportunities available to enterprise software vendors and systems integrators that invest in developing industryspecific vertical applications and consulting services http://www.ebizq.net/topics/financial_services/features/1619.html?rss http://www.ebizq.net/topics/financial_services/features/1619.html?rss Mon, 23 Apr 2001 00:00:00 EST IT people are still striving to bring their organizations to the promised land of straightthrough processing But according to this white paper from SunGard Systems realtime chatting takes this idea one step beyond http://www.ebizq.net/topics/financial_services/features/1609.html?rss http://www.ebizq.net/topics/financial_services/features/1609.html?rss Mon, 02 Apr 2001 00:00:00 EST Financial services institutions that want to realize the full value of CRM must alter the processes by which customer knowledge is captured and distributed in their organizations says LeadingSides Stephen Offsey In this article he explains how analyzing both structured data eg data in a customer record and unstructured information eg complaint letters opinion surveys emails can provide business insights more valuable than those obtained from either data type alone http://www.ebizq.net/topics/financial_services/features/1608.html?rss http://www.ebizq.net/topics/financial_services/features/1608.html?rss Mon, 31 Jul 2000 00:00:00 EST Realtime processing used to be the province of a few embedded hardware gurus In the modern age however its the stuff of daytoday business In this white paper pubsub middleware vendor Talarian looks at how one financial IT group brought realtime speed to missioncritical processing http://www.ebizq.net/topics/financial_services/features/1607.html?rss http://www.ebizq.net/topics/financial_services/features/1607.html?rss Mon, 15 May 2000 00:00:00 EST To stay competitive financial services companies are scrambling to integrate and understand their customer information http://www.ebizq.net/topics/financial_services/features/1606.html?rss http://www.ebizq.net/topics/financial_services/features/1606.html?rss