Untitled Document
The photos of Barack Obama checking his Blackberry on the campaign trail carried
a lot of symbolic weight, and not just for the "Crackberry" addicted.
Obama is the first president to personally embrace information technology. Certainly,
he understands IT as a political tool, having used email and the Internet to
incredible effect during the presidential campaign.
It's also clear from his technology agenda that Obama grasps how information
technology is a potential platform for more effective government. As he prepares
to take office and put that agenda into motion, the question is what lessons
can the Obama administration learn from the corporate world?
Prominent among Obama's IT goals was to appoint a federal CTO to "create
a new level of transparency, accountability and participation" in government
and to "improve the exchange of information between the federal government
and citizens while assuring the security of our networks." These are laudable
public policy goals. They're also inherently antagonistic, because openness
and fluidity are antithetical to security.
Government has an obligation -- and in most cases is legally required -- to
be open to citizens. To a large degree it already is. Laws such as the Freedom
of Information Act give citizens access to most of the information the government
compiles on them. But for the federal government to be truly transparent in
the way Obama envisions, citizens must be able to access all of their information
in the same way they can access their banking, credit card, and investment accounts
via the Internet.
In the electronic participatory government of tomorrow, citizens will get an
email as their passport completes processing and ships. Their personal profiles
at the Social Security Administration will enable them to see, track and administer
their data.
Along with transparency, however, government also has an obligation to protect
citizens' personal information from theft and tampering. Providing a direct
pathway from citizens to government IT systems gives fraudsters and identity
thieves an avenue to that information as well. Balancing security and openness,
a difficult job in itself, is even harder at the federal government's level
because of its massive scale.
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