We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

If you lived your life based on what you read about crime in the daily papers, you wouldn’t get out of bed in the morning. The same is true of much of what we’re seeing on Web security. Web insecurity is news; successful Web security isn’t. Nevertheless, the media reports about Web security breaches are mostly correct.

The Web can be a dangerous place for consumers and businesses. One recent report says credit card fraud is now 12 times higher online than in-store, while another report pegs online fraud at four times the old-fashioned kind. No matter how you slice it, that’s a pretty scary statistic.

But we must also realize that the Web is driving double-digit sales growth and that online fraud still accounts for less than 1.2 cents out of every dollar spent online. As IT professionals, do we have a challenge managing Web security? Yes, we do, but it’s manageable.

Ease of use, flexibility and economy need to be built into the way we manage Web commerce risk. Today, the customer is asked to provide several layers of information for authentication: user ID, password, credit card number and possibly other identifying information such as his or her date of birth, address or zip code. If this information checks out with the credit card company and the business, the customer is allowed to complete the transaction.

But the natural corollary to all these layers of authentication is that consumers are wary of the Web. They know that a social security number entered online could wind up in an identity thief’s hands. They know that a phone number or e-mail address given for “questions about your order” could quickly turn into dinnertime sales pitches or junk e-mails flooding their inboxes. And they want it to stop.

Lack of Confidence Costs

Have you ever considered what you’re losing in online business by not managing security better? It’s estimated that electronic commerce would double if people had greater confidence that their privacy was protected on the Web. In fact, the lack of confidence in privacy outpaces all other concerns--including price and ease of use--in inhibiting people from buying on the Web.

Harris Interactive says 70 percent of consumers worry that their online transactions aren’t secure, and 75 percent are concerned that companies will share their personal information with others. Those fears reduced U.S. online purchasing by $15 billion last year, according to the latest consumer research.


1  2  3  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More