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Making Integration Customer-Friendly
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By
Eric Austvold, Research Director, AMR Research
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Joanie Rufo, AMR Research
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Rod Johnson, AMR Research
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About this feature:
Packaged solutions are typically designed from the inside-out, focusing on internal process improvement. Only problem is, that pretty much leaves customer-facing software out in the cold, notes AMR Research. And in this Outlook report, AMR offers insight on how that dilemma can be addressed:
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