We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

If I am trying to use CPM to improve my SOA-enabled BPM systems, how do I go about it? Does EDM offer a way to link the insight of CPM to the action of BPM? What, in fact, does this alphabet soup mean? Perhaps we should start with some definitions.



CPM - Corporate Performance Management - defined by Wikipedia as a systematic, integrated management approach that links enterprise strategy to core processes and activities. By providing planning, budgeting, analysis and reporting capabilities, CPM allows the business to be "run by the numbers" and measurement to drive management decisions.

BPM - Business Process Management - a set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs (Wikipedia)

SOA - Service-oriented architecture - a software architectural concept that defines the use of independent services to support the requirements of software users in a standardized way (Wikipedia).

EDM - Enterprise Decision Management - the application of rule-based systems -- in conjunction with analytic models to automate, improve, and distribute decision-making capabilities across an organization (Cutter Consortium)

The challenge many organizations face as they adopt CPM approaches is that these are insight-oriented. That is they are designed to provide managers with insight so that they can make decisions in a better informed way. This typically takes the form of dashboards and other kinds of visualization of past results, and perhaps trends and predictions, designed for consumption by a fairly analytically minded person. But decisions taken by management are not the only decisions that ought to be "run by the numbers". Those embedded in my processes should also be run, managed and improved systematically.

Many companies have adopted BPM systems to try and address this. When their dashboards and other CPM systems tell them things are going poorly they can use their BPM environment to adapt and change processes to respond. When things are going well, they can use them to standardize best practices. The problem comes when we start thinking not about process change, but about decision change.

Take an example. My CPM environment tells me that the bad debt in a segment of my customer base is rising. I can drill down and find out why. This is unlikely to be a process reason - after all I have standardized the process across my segments - so it is probably something to do with how I decide who to put in the segment or how to treat them once they are in it. These decisions are what is causing my problem. If these decisions are manual, controlling and managing them quickly will be hard as I must find all those responsible for the decision and retrain them. If I have automated them in my BPM environment then I am unlikely to have as much control over the decision itself as I would like - BPM environments are, after-all, process-centric and not decision-centric. So how could I architect my systems to make sure that I could change my decision making quickly and effectively to respond to my CPM environment?

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More