The Insider's Guide to Next-Generation BPM
By Anne Stuart, Site Editor, ebizQ , 12/14/2011
Print this article
Email this article
Talk Back!
Write to Editor
No doubt about it: Social networking and collaboration can both contribute a bundle of benefits to organizations involved in dynamic case management (DCM). But those same new approaches can create new challenges, hurdles and headaches.
Following are five recommendations for avoiding some of the biggest pain points:
1. Take a balanced look at both the benefits and risks of adopting social approaches. “People in organizations of all kinds are in very different places in terms of thinking about social,” Gartner analyst Susan Landry says in "Business Gets Social," a Gartner video. “Some of them are very enthusiastic and are trying to make things happen within their companies or organizations. Others are frankly trying to shut it down,” says Landry, who is a managing vice president for Gartner Research. But, she adds: “It’s not something you can control. It’s happening anyway.”
In fact, Landry and other experts say, businesses face risks about social technologies whether or not they actually use them. In other words, companies considering using social media must balance their concerns—typically about potential threats to security, privacy, productivity or loss of managerial control—against the possibility of missing out on the power and value that social can bring. For that reason, experts say, it’s critical for both IT and business professionals to understand and weigh both the power and the risks associated building social approaches into case management and other processes.
2. Promote the business value of collaboration. You actually may need to internally “market” the concept to earn user buy-in for collaborative technologies and initiatives. Forrester Research's Rob Koplowitz described an all-too-common scenario: “You have somebody who has a great idea out in the business. You get some executive support. IT gets involved. IT deploys a lot of technology. The technology is really good and it's highly integrated and it's redundant; it does all those things that IT does extremely well.” And then nobody adopts the new collaborative technology or methodology.
The lesson, says Koplowitz, a Forrester vice president and principal analyst: “If you don’t market these things appropriately, if you don't get the buy-in from the business, if you aren't defining that business value on the front end and continuing to reinforce it, if you take the ‘we-will-build-it, they-will-come’ mentality—that all tends to be problematic. It tends to lead to very low adoption. And low adoption leads to this being an investment that you have to revisit.”
-1-
Best Practices in Moving Processes to the Clouds
How Can the Cloud Fit Into Your Applications Strategy?
Cloud Data Integration Best Practices
The Economics of Cloud Computing
Data Services Insight: Successful implementation of Canonical Information Models
Measuring the ROI from web experience management 
Managing Case Management Within BPM
BPM VIEWPOINT: Does Case Management Fill in the Gaps in the BPM Spectrum?
OSS: Talking with Bob Bickel, Ringside Networks
RFG: Is it Time for Web 2.0 Collaboration?
March 10, 2011
The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.
Listen Now
Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.
Listen Now
Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.
Listen Now
In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.
Listen Now
Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.
Listen NowSmart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More
A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More
|
|
This new publication from our sister site SearchSOA.com explores workflow, business activity monitoring (BAM) and complex event processing (CEP) issues. |
|
|
