Forrester's BPM, Content & Collaboration Forums: A handful of highlights

These days, BPM professionals are under pressure to go far beyond just delivering process improvements. Today, as Forrester's Connie Moore puts it, "they're also instrumental in driving transformation initiatives with a bull's eye on improving every process that touches or involves the customer."

Forrester's recent Business Process Forum, "The New World of Customer Engagement," focused on the latest thinking about BPM and the customer experience. Among the event's highlights:

"Forrester: BPM pros need to become customer-engagement experts," by ebizQ Site Editor Anne Stuart, covering a keynote address by Forrester analyst William Band.

ebizQ's pre-event coverage included:

"Crowdsourcing helps light the way to BPM success," a guest column by Forrester analyst Clay Richardson, who's scheduled to give several presentations during the forum.

"Dynamic case management: Today's tool of choice for subduing untamed processes," an article by Anne Stuart filled with advice from Forrester analyst and forum speaker Craig Le Clair.

"Process governance: Why it matters, how to do it right," a Q & A featuring ebizQ's Peter Schooff and Forrester analyst Derek Miers, another forum speaker.

Following is some coverage of Forrester's annual Content & Collaboration Forum, which ran concurrently with the BPM event:

"Collaborating in the cloud: Tips for choosing online collaboration tools," a guest column by Forrester analyst TJ Keitt.

"Mobile collaboration: Harnessing the next phase in mobility," a feature by ebizQ contributor Crystall Bedell.

"Generate real business value with collaborative online communities," Part I of a Q & A between ebizQ's Peter Schooff and Forrester's Rob Koplowitz. This interview transcript links to a podcast version of the interview.

"Great collaborative communities begin with good governance," Part II of a conversation between Schooff and Koplowitz. This interview transcript links to a podcast version of the interview. coverage of Forrester's Forums

You might also be interested in our colleagues' Forrester Forum coverage--specifically, their reporting on the concurrent Forrester Application Development & Delivery Forum.

About the Author

Anne Stuart, ebizQ's editor from mid-2010 to mid-2013, is now senior editor for at ebizQ's parent company, TechTarget. She is a veteran journalist who has written for national magazines, daily newspapers, an international news service and many Web sites. She’s specialized in covering business and technology issues for 20 years. Based in Newton, Mass., she can be reached at Follow Anne on Google+ and at annestuart_TT on Twitter. For general questions about ebizQ, please e-mail

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